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Created: Dec 27, 2013
mfreitas Created: Dec. 27, 2013
I recently converted my personal plan to a mobile share plan and added three other family members. In order to setup the account they had to cancel my old account and create a new account with all the phones added. Now, when I log into the site the information is not correct for all the lines, and it still shows my old account, which I can not de link. I cant assign names...
Wireless Forum  •
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Created: Nov 29, 2013
mfreitas Created: Nov. 29, 2013
I can no longer view of change my plan options online. This was a big plus for Uverse. When I try now, I get the msg below. I called and they just offered to make changes over the phone. I want to be able to manage my account online. Currently Unable to Process Your Order We're sorry. We're unable to process your order online at this time. We sincerely apologize for the i...
U-verse Forums  •
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Created: Oct 17, 2013
mfreitas Created: Oct. 17, 2013
Thanks for the fast reply. There are no coax connections. the DVR is connected to the wired STB via cat5. There are two keystone wall plates between the RG and STB. As I am writing this post I get the dreaded "Telelvision signal has been lost". ARRRGH
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Created: Oct 17, 2013
mfreitas Created: Oct. 17, 2013
The TV will lose signal several times a day on all stbs: 1 wired and 2 wireless. I have a bonded pair install so I can't post uverse realtime stats. Broadband stats from the RG below. Any help appreciated. DSL Status Line 1 Line 2 Downstream Upstream Downstream Upstream Line State Up Up Downstream Sync Rate (kbps) 27502 27724 Upstream Sync Rate (kbps) 3040 3040 Downstream...
U-verse Forums  •
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Created: Sep 11, 2013
mfreitas Created: Sep. 11, 2013
The manual is available at https://apps.fcc.gov/oetcf/eas/reports/ViewExhibitReport.cfm?mode=Exhibits&RequestTimeout=500&calledFromFrame=N&application_id=876244&fcc_id=GZ5NVG589 The instructions for port-forwarding custom services are on page 71. Make sure you are forwarding the ports for the right device. I assign a static IP to each device that require port forwarding t...
U-verse Forums  •
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Created: Sep 8, 2013
mfreitas Created: Sep. 8, 2013
Here you go... Manufacturer Pace Plc Model 3801HGV
U-verse Forums  •
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Created: Sep 6, 2013
mfreitas Created: Sep. 6, 2013
After reboot of the RG two days ago, looks like it still is getting errors. Is this normal or woth taking a look at? DSL Link Errors Collected for 2Days12:47:14 Reset 24-hr int. 15-min int. Last Event Since Current Current Time Since DSL Link Retrains 12 3 0 12:00:05 DSL Training Errors 3 1 0 12:08:04 Training Timeouts 0 0 0 0:00:00 Loss of Framing Failures 56 14 0 12:00:...
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Created: Sep 4, 2013
mfreitas Created: Sep. 4, 2013
I have been a long time uverse user and up until noq have been very happy with the service. We moved to a new home in July and for the last few weeks our internet, and TV service are unstable. In our old house we had a coax DVR, coax STB and wireless STB. We rarely had any problems. When we moved to the new home, the installer changed the gateway and switched us to two wi...
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Created: Sep 11, 2013
mfreitas Created: Sep. 11, 2013
The manual is available at https://apps.fcc.gov/oetcf/eas/reports/ViewExhibitReport.cfm?mode=Exhibits&RequestTimeout=500&calledFromFrame=N&application_id=876244&fcc_id=GZ5NVG589 The instructions for port-forwarding custom services are on page 71. Make sure you are forwarding the ports for the right device. I assign a static IP to each device that require port forwarding t...
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