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Created: May 1, 2014
Vynks82 Created: May. 1, 2014
Suspecting and making guesses? One of the worst things you can do if you are to focus on customer service. No, actually I didn't pay extra for that when I bought my car. It is part of the standard manufacturer warranty......if work needs to be done on it, I get a free loaner car in the interim. Maybe you should brush up on customer service and what it means. I paid a visi...
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Created: Apr 29, 2014
Vynks82 Created: Apr. 29, 2014
I appreciate your suggestions but I can pay the ETF with the money I can get out of selling my phone even though it is damaged. Getting a new number doesnt bother me. I look at it this way: 1. When I bought my car, stove, refrigerator, washer, dryer, and tv (which are all Samsung except for my car) I never have to buy an "interim" replacement or go without if/when they ne...
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Created: Apr 29, 2014
Vynks82 Created: Apr. 29, 2014
I was told by an online AT&T chat rep that I could add a line to my plan, and then cancel my current line with the phone that has an issue. This way I don't lose out on anything and I would still get the $100 bill credit for a new line of service. My point is how does it not cost AT&T more money to go through the red tape, paperwork, and labor for me to cancel a line, add...
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Created: Apr 29, 2014
Vynks82 Created: Apr. 29, 2014
I am using the Samsung charger. I have two identical chargers because I have the Galaxy Tab 3 as well, so I keep one at home and one at work for my devices. My problem with contacting Samsung is that I have to be without a phone during that time if they do decide to fix it. My phone is my personal and work phone, I don't have a landline. I would have no issue contacting S...
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Created: Apr 28, 2014
Vynks82 Created: Apr. 28, 2014
AT&T reached out to me and replaced my Galaxy S4 phone on August 23rd, 2013 because of the heat crack on the screen. The original topic/post is here: http://forums.att.com/t5/Wireless-General-Care-and/AT-amp-T-Samsung-Galaxy-S4-Warranty-Issue/m-p/3550825#M199769 . I had to pay $200 for the new Galaxy S4 that they replaced it with and then I was allowed to keep the one tha...
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Created: Aug 22, 2013
Vynks82 Created: Aug. 22, 2013
To whom it may concern, I’m hoping you can assist with a warranty issue. On June 21, 2013, I purchased a Samsung Galaxy S4, through Best Buy in Moline, IL. I purchased the phone for $199 and had it activated in the store. I have been extremely pleased with this phone and have been recommending it to my friends, family, and coworkers. Approximately 10 days ago I noticed wh...
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