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Created: Sep 15, 2015
mturner_71 Created: Sep. 15, 2015
Thanks for the reply It was primarily a question in regards to internet usage. I found the page where the cellular data and internet data are subbed into two columns, even the page with the daily GB totals for download and upload data. Just trying to figure out "what" could be doing all the uploading, as its been anywhere between a half a gig to almost 2 gigs at times. Go...
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Created: Sep 14, 2015
mturner_71 Created: Sep. 14, 2015
Being charged for data usage that I have no idea is being used, nor does AT&T. Their "billing in arrears" methodology makes it impossible for you to verify why or how you went over your data cap. Being split into 2 sections, download usage and upload usage, I found that I have anywhere between .5 to 2 GB of "UPLOAD" data usage per day, and I work all day long. I cannot fi...
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Created: Sep 14, 2015
mturner_71 Created: Sep. 14, 2015
Yep. The lack of information available as to what you are being charged for is ridiculous. This last billing cycle, I went over my 150GB data usage limit by 3 GB. After checking the usage here online, I saw a column for "download usage" and a column for "upload usage" which both factor into your overall data usage costs. The problem is,,, I never upload anything. I do not...
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Created: Sep 14, 2015
mturner_71 Created: Sep. 14, 2015
post deleted
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Created: Sep 14, 2015
mturner_71 Created: Sep. 14, 2015
sure would be nice to have a delete button for the previous day's rant.
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Created: Sep 14, 2015
mturner_71 Created: Sep. 14, 2015
The TECHNICAL SUPPORT answering service is there. All calls go through there, where you enter all your personal, confidential and account information, then, via gutteral slaughter of the english language you manage to get passed forward to the ROBO-GUY ANSWERING SERVICE posted via phone number on your bill.... COMPLETELY USELESS.
Internet Forum  •
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Created: Sep 14, 2015
mturner_71 Created: Sep. 14, 2015
It takes 15 minutes to get through this moronic robo-guy, only to get rerouted to the wrong department.... So far this morning, Ive been attempting to reach the DSL Internet Technical support, and have gotten NO WHERE. Perhaps that is the point. Obfuscate and confuse the ability of the customer to contact you, therefore covering up your underhanded fraud via billing. If y...
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Created: Sep 14, 2015
mturner_71 Created: Sep. 14, 2015
This is the most pathetic excuse for customer service I have ever attempted. For 15 years Ive been an AT&T customer and STILL, STILL ALL THESE YEARS LATER, I call up and have to answer questions just to get rerouted to the wrong place. Are you one of those people that made the horrible mistake of combining your DSL and cellphone wireless accounts as advised by AT&T? Ever ...
Internet Forum  •
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Created: Sep 14, 2015
mturner_71 Created: Sep. 14, 2015
Calling in for help? Expect "Useless Robo-Man" answering computer, that cannot connect you to anything to save its life. Expect, to eventually be connected to an Indian based answering service where niether the CHAT or Actual Phone Conversation resembles anything remotely English. To be rerouted from "wrong dept" back to Robo-man all to enter your information again, only ...
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Created: Sep 14, 2015
mturner_71 Created: Sep. 14, 2015
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Created: Sep 14, 2015
mturner_71 Created: Sep. 14, 2015
A link to the already ubiquitous web site is all there is in terms of support? LOL
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Created: Sep 14, 2015
mturner_71 Created: Sep. 14, 2015
My data usage via Hi Speed DSL ran over the 150GB limit by 3 GB this month. Upon review of my usage, which is incredibly difficult to find on this website, I see that about 14GB were used in "Uploads",, ,but I have no idea what is being "uploaded" per month to the tune of 14GB worth of data. I watch netflix on the xbox, and play xbox games, but never use email or anything...
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