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Created: Sep 18, 2014
nikesboy Created: Sep. 18, 2014
The problem still exists. I've found that there is no accountability anywhere within the service delivery process. If there is no response, if there are no shows, etc. No problem, at least not for AT&T. It's the same thing day in an day out - lack of accountability and then there are those times where integrity is lacking. That is a shame for a company like AT&T. The A use...
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Created: Apr 25, 2014
nikesboy Created: Apr. 25, 2014
We tried to log into netflix last night and kept getting a message that our connection was too slow. I tried it both as wired and unwired. We never ended up watching the programs we wanted. Regular TV and DVR were fine. I ran speed tests and results were way below the 12mbps we've been assigned. The same was true today. I didn't want to contact customer service because it...
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Created: Apr 3, 2014
nikesboy Created: Apr. 3, 2014
I have still never heard from AT&T after all of this. We had the no-shows and then a little follow up to that. They then asked for good times to call and a good number to call which I gave them. A while later, someone did call. The area code was Texas. The fellow left a phone number to call but it was some sort of number that asked for my telephone number and passcode and...
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Created: Mar 28, 2014
nikesboy Created: Mar. 28, 2014
The private message site is only so good. It starts off well enough but then it can disappear. I've not heard back on my comments since the first of March. Someone did try to call and left a message with a call back number with a Texas area code. I tried that number and it asks for number and password and the begins providing "helpful hints." I sent a follow up message ab...
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Created: Mar 19, 2014
nikesboy Created: Mar. 19, 2014
They asked for my phone number and best times to call. I gave them both. If it is going to be a couple of days, the note should probably say that. At any rate, it had been 5 days or so with no word. And that was after waiting about a week with no follow-up. Thus, my comments. If a customer is irritated, these delays exacerbate the problem. Unfortunately, this seems to be ...
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Created: Mar 18, 2014
nikesboy Created: Mar. 18, 2014
As follow up, please don't ask for good times to call and then not call. That simply adds insult to injury. You're a huge company. While I like this product, your hugeness is also your handicap.
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Created: Mar 18, 2014
nikesboy Created: Mar. 18, 2014
The TVs intermittently freeze or pixilate, often during a sporting event. It takes too, too long to call or, if we do call, to wait in the queue. Chat can be the same way. Often, the suggestion is to reboot which becomes a problem if watching a sporting event. It's also a problem if we've already done that. The solution then is to send out a tech. The last tech was a no-s...
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Created: Mar 18, 2014
nikesboy Created: Mar. 18, 2014
I have another outstanding issue and I've inquired twice as to the outcome. One of your team wrote back and asked for a good number and time to call. I provided that but that time has come and gone. Disappointed with performance.
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Created: Mar 14, 2014
nikesboy Created: Mar. 14, 2014
With that, I will definitely agree. And then, if you are brave, you can wade through the interminable voice prompts if you want to try the phone or go through the disconnects that often occur when chatting with whomever somewhere in the dark corners of the world. And goodness knows if that Chat Team is to provide any technician with any information....it won't happen.
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Created: Mar 14, 2014
nikesboy Created: Mar. 14, 2014
Not buying that. I suspect that AT&T struggles to have disparate systems speak to one another in such a way that IDs and Passwords can be seamlessly handed off. I work for a large bank on the technical end. We offer on-line banking which allows customers to not only retrieve information in "read only" fashion, it also allows for transaction initiation. We have no such mul...
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Created: Mar 14, 2014
nikesboy Created: Mar. 14, 2014
Why is it that as we move through the support pages, we are asked for logins multiple times? My ID and Password are the same each time but we still seem to have to login at each turn. It's not a timing out-thing. Anybody else having that problem?
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Created: Mar 14, 2014
nikesboy Created: Mar. 14, 2014
But why should we always resort to escalation? Seems they are treating a symptom and not getting to the root of the problem. I get frustrated over the rigamarole we have to go through just to get to customer service. I learned a while back that the folks on Chat do not communicate with the technicians if they have to come out. I've just endured the voice prompts and instr...
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