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Created: Jan 21, 2013
ge30542 Created: Jan. 21, 2013
**UPDATE** Just spoke with a supervisor, (who apparently has no boss, great job to have!, she say's there's"no one above her that I could speak with). She says it's a "system issue" .?! The "system" requires upfront equip cost, if an order is cancelled with out modification(?) Said I could put the EIGHT HUNDRED DOLLARS on a card & they'd immediately refund, (I guess all b...
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Created: Jan 21, 2013
ge30542 Created: Jan. 21, 2013
Trying to return after 12 years with Direct, (left 2 months ago for U verse). Placed an order for new/returning service 2 weeks ago, ordering Genie to serve 5 tv's, with choice ultimate. Installer arrives one week ago Thursday, tells us we'll have the same recording conflicts as we have with Uverse. He suggests that until we decide what to do, we place the work order on h...
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Created: Jan 10, 2013
ge30542 Created: Jan. 10, 2013
Thanks dcd, for your expert reply. We cancelled the existing work order,(as it sounds like GENIE will have some restrictions just as U-VERSE does), and will initiate a new order, for a set-up like we had when we cancelled, i.e., 4 HD DVR's. Best as I can tell, one will be no charge, & the other 3 will require a one time fee of $ 199 each. (wonder if they'll come off of th...
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Created: Jan 9, 2013
ge30542 Created: Jan. 9, 2013
After 9 years with Direct, my sister went with ATT U VERSE a few months ago, and now wishes to return to Direct as we had to many recording conflicts,( couldn't change channels unless you either stopped a recording, or interrupted another TV.) Upon calling Direct this morning she agreed to get "GENIE", and was told about the recording of 5 shows at once. The sales rep sai...
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Created: Jan 9, 2013
ge30542 Created: Jan. 9, 2013
We're returning to directv,if we have 4 tv's in the house, and if we get genie, we're told we can record 5 at once. If one tv is recording 5 shows, what can the other 3 tv's do? Can each of the other 3 tv's watch DIFFERENT programs. Can we have 8 streams/signals/feeds? Can we record program A, B, C, D & E,( on one tv) and then watch programs F, G & H, on the other 3 tv's?...
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Created: Nov 9, 2012
ge30542 Created: Nov. 9, 2012
AT&T Uverse is "up & runnin'" in the house, excellent! Picture is as clear & sharp as Direct. So glad we made the switch!
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Created: Nov 6, 2012
ge30542 Created: Nov. 6, 2012
We have Choice Xtra with HD DVR service. does anyone know which Charter package would be comparable? Will Charter deliver the same picture quality, I realize there may be a different HD lineup, but is Charter digital, and will I see the same clear pic as with Direct? I'm tired of the delay, (sometimes as long as 7 or 8 or 10 seconds), in changing channels, and I am frustr...
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Created: Dec 28, 2011
ge30542 Created: Dec. 28, 2011
A year or so ago, a tech came out to realign our dish, it was a 5 lnb dish. He said, "we're phasing out these dishes". "I'll give you a newer, better dish" So he removed our 5 lnb & left us with a 3 lnb, now we do not get the 119 sat, and cust svc says for $50, they'll come back out & give us what we had before. In the meantime, we cannot pick up all channels in our lineu...
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Created: Nov 29, 2011
ge30542 Created: Nov. 29, 2011
I just phoned Samsung's customer service center regarding the 40" LED 1080 120Hz TV I recently purchased, (model UN40D5005). I asked her why, if this is a 120Hz set, when I press the info button on the Samsung remote, the display indicates, time of day, 1920x1080i @ 60Hz. Regardless of the channel I'm watching, the display indicates "1920x1080i @60Hz" She said, "yes, your...
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Created: Oct 29, 2011
ge30542 Created: Oct. 29, 2011
The Pacquio / Marquez fight , 11/12/11, is available on HBO PPV.. Will I, as an HBO subscriber receive the fight, as normal HBO programming? HBO online schedule does not show the fight on that evening, called DTV cust svc and they couldn't say if HBO would show it as normal HBO programming. I apologize if this is an inappropriate post in this location, but figured that on...
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Created: Aug 21, 2011
ge30542 Created: Aug. 21, 2011
Thank you for you obviously expert response, but that'll be a "little above my pay grade". How bout a splitter? Is there some sort of splitter I can attach to the line from the wall, thus running 2 lines into the DVR/Receiver, will that work?
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Created: Aug 20, 2011
ge30542 Created: Aug. 20, 2011
It will be nearly impossible to run sat 2 in line from basement to 2nd floor. I understand that an SWM will solve this problem for me. (my receiver has the letters SWM under the sat 1 in port)., Is this correct, will 2 tuners work simultaneously from sat 1 in only? Can I purchase SWM switch somewhere, will it replace the multiswitch? Thanks for any input you can offer.
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