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Created: Oct 15, 2013
KelseyAB1 Created: Oct. 15, 2013
Also would like to add i have written down every month since july 2012 showing how mayn GB i used, how much $ in overages i was charged (just for my line not the 2nd line) and THEN, i divided the overages by 10$ to show how many GB that breaks down to of usage and.... its showing they charge me more than they should have. Every month, they are charging me 42 too much each...
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Created: Oct 15, 2013
KelseyAB1 Created: Oct. 15, 2013
ONCE AGAIN!.. I am having this same issue. Im getting very tired of playing this game. I've checked out my data usage for many months prior to recently and i use average of 3.5 GB. then again, my data is sky rocketing. Mind you, i have a completely new phone. the LG Optimus G Pro. It went from using very low GB to shooting up to 28 GB. again, im being told this is my faul...
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Created: Aug 9, 2012
KelseyAB1 Created: Aug. 9, 2012
Hi Here is what i have done. I printed out EVERY SINGE data usage on my online account and highlited every charge for overage. This ranged from 10-20 dollars. I also printed out the bar graph at&t offers showing your data usage each month. and compare for each prior month. i myself found out that taking the megabytes each month, and adding 2 months together, it equalled t...
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Created: Jul 16, 2012
KelseyAB1 Created: Jul. 16, 2012
i have no idea how someone else would be using my data? hows that work No, i wasnt out of the country. i was out of town working and i didnt have service at the time, but again the roaming option was off. yeah they really are handling it poorly. EVERY person has said its on AT&T and then one guy calls me telling me i need to pay 900$ and that im using the internet myself t...
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Created: Jul 16, 2012
KelseyAB1 Created: Jul. 16, 2012
I did that also LOL. I printed out every single record and highlited each one showing i had a charge. AT&T didnt really do much at the corporate store. They said because its such a large amount on my account being charged that id have to duke it out with the billing dept. But they did recommend i take it into a tech which i am going to do, BUT id rather them tell me what (...
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Created: Jul 16, 2012
KelseyAB1 Created: Jul. 16, 2012
I have 3GB a month. Which before this started happening, i hadnt gone over at all. and i was using WAY more internet then than i am now just because im scared that if i use one thing theyll fire back and say THAT is why it is happening. No i dont know how to use the maps thingy.
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Created: Jul 16, 2012
KelseyAB1 Created: Jul. 16, 2012
No, we do not share data. Theres multiple data usages over the past 3 months. 82 to be exact that uses anywhere from 800,000MB-3MILLION MB.. it hits my account immediately. My data doesnt go up when i use WiFi. I monitor it closely. Yeah, i most definitely shouldnt be held liable for the charges. they took 3 months to even do anythin about it on their end. Ive been trying...
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Created: Jul 16, 2012
KelseyAB1 Created: Jul. 16, 2012
They suspended it for a few days and it still ate up data. its suspended right now and it is still accruing fees. i dont know how AT&T isnt recognizing this issue and why its taking 3 months +... It truly is SO irritating!! The other line on the account is perfectly fine.
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Created: Jul 16, 2012
KelseyAB1 Created: Jul. 16, 2012
These are all turned off already however, i double checked to make sure. Data roaming as well. I really think i need a new phone and this one is defective. I just filed a case with BBB. Just because it has been 3 months and AT&T is not helping me resolve this at all.
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Created: Jul 16, 2012
KelseyAB1 Created: Jul. 16, 2012
It is not from purchases, its just data transfering i suppose. I have a Samsung Captivate Glide No one else has access to my phone/account And its not an App i have that closes the apps, its just a thing on my phone that doesnt use any internet to use it. I went into setting, but there is no option on there that says, "Data Usage". The only apps i have that use internet a...
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Created: Jul 16, 2012
KelseyAB1 Created: Jul. 16, 2012
I'd like to update::: I just received a txt from AT&T stating my case was closed. I called them to find out had happened and the woman stated they AGAIN put wrong information on the case and it was closed and not resolved. Once again, she opened it again and we will see what happens with it this time. If it isnt resolved quickly, i will be taking it much further. as on 7/...
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Created: Jul 13, 2012
KelseyAB1 Created: Jul. 13, 2012
Hi! I have a similiar problem, but i think at more MASSIVE effect. My Bill is $1,444.xx amount of change.!!!!!!!!!! I got my phone (Samsung Captivate Glide) in Mid Feb of 2012. For 2 months i did NOT go over my data usage of 3GB. Starting in April, Something happened that caused my phone to skyrocket my data usage. This happened when i was out of town and had no service o...
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