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Created: Dec 10, 2014
cassiecruz86 Created: Dec. 10, 2014
Thanks. I'm going to call them to come out here I guess. I tried making an appointment last night but was told I had to call back in the morning.
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Created: Dec 10, 2014
cassiecruz86 Created: Dec. 10, 2014
After checking all the receivers, I found it. Made sure everything was plugged in. The light is green. Still messing up. The message on the tv said to try unplugging it for 15 seconds and plugging it back in. Did that. Still messes up every 30-60 minutes.
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Created: Dec 10, 2014
cassiecruz86 Created: Dec. 10, 2014
And where would the power inserter be?
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Created: Dec 10, 2014
cassiecruz86 Created: Dec. 10, 2014
I finally figured out how to see the error code. It says no swm detected and error code 51-018
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Created: Dec 10, 2014
cassiecruz86 Created: Dec. 10, 2014
I don't see an error code. I can play recorded stuff but live tv is just blank.
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Created: Dec 10, 2014
cassiecruz86 Created: Dec. 10, 2014
My genie keeps losing its connection to the satellite. All the connections seem fine. I reboot, the system works fine for a couple hours then does it again. I have even tried doing to the satellite set up again. I'm trying to avoid bringing DirecTV out here because we aren't home during the day. Any ideas as to what is going on?
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Created: Nov 28, 2014
cassiecruz86 Created: Nov. 28, 2014
Debary fl
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Created: Nov 28, 2014
cassiecruz86 Created: Nov. 28, 2014
It turns out that all my local HD channels are down. I didn't notice this until trying one of them on another tv because the technical difficulty screen wasn't showing up with this one.
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Created: Nov 28, 2014
cassiecruz86 Created: Nov. 28, 2014
I have a genie and 3 mini genies. All work except for 1 mini genie. It will not play live tv. The screen is just blank. I have tried rebooting it and nothing.
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Created: Jun 11, 2014
cassiecruz86 Created: Jun. 11, 2014
How do we know when we get this update? Do we need to restart the DVR after we get it? My history says I got a software this morning but I don't know if it is the correct one and my DVR is still auto deleting.
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Created: Jun 1, 2014
cassiecruz86 Created: Jun. 1, 2014
Hopefully they will release an update soon. I was at work during the few short hours we could force the update.
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Created: May 31, 2014
cassiecruz86 Created: May. 31, 2014
I'm on the mobile version and I don't see any edit option either.
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