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Created: Dec 17, 2011
wormdust Created: Dec. 17, 2011
Thank you grasshopper... you are now Master Ninja! I only hope you will share your wisdom with your co-workers before it is too late. - Wormdust {Over & Out}
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Created: Dec 16, 2011
wormdust Created: Dec. 16, 2011
Then you are obviously working at the right place Czar, and I am very fortunate to have ended my relationship with you… something that was indeed worth the price. But tell me, when your last customer jumps ship, who will pay your bills then?
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Created: Dec 13, 2011
wormdust Created: Dec. 13, 2011
And to savior (I have one of those 2 J)… finally I received a little consideration and customer service! Beginners… please take note of the following: Dear Tommy G, Thank you for contacting AT&T about your wireless service. My name is Jean M. I can understand your concern and I would be more than happy to assist you with your inquiry regarding your Early Termination Fee (...
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Created: Dec 13, 2011
wormdust Created: Dec. 13, 2011
And to aristizzle, yes, I suppose I was naive enough to think that AT&T customer service might listen and consider individual circumstances and come to an equitable resolution. You yourself have made several false assumptions, which further underscore the horrible presumptiveness of your customer service directives. The fact is I never canceled my contract; I personally n...
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Created: Dec 13, 2011
wormdust Created: Dec. 13, 2011
To Drumn_bass, Yes, and that is exactly why you will continue to lose customers to the secondary wholesale market, where there are no contracts. Since you are an employee, please tell me what your upper management has done to improve your customer service perception?
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Created: Dec 12, 2011
wormdust Created: Dec. 12, 2011
Attn: Rich (edited for personal information), Vice President and General Manager AT&T - North Florida Dear Mr. (edited for personal information), Thank you for the warm letter of appreciation for your customers, and reminder of what you are doing to improve your network and how you are giving back to our community here in Central Florida. Unfortunately, I recently relocat...
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