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Created: Jul 6, 2014
Frustrated-with-DSL Created: Jul. 6, 2014
I think AT&T has got you right where they want you, which is you willing to part with money you don't owe to them. Don't give them a penny they're not entitled to. Fight them! More than once I've had to write to the president of the company just because AT&T's customer service department is way too fragmented and scrambled to handle simple billing issues. Do not let AT&T ...
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Created: Jul 6, 2014
Frustrated-with-DSL Created: Jul. 6, 2014
It's my belief that one of AT&T's tactics is to make correcting an overcharge such a long, drawn out, frustrating process, that many customers simply give up the fight. Don't give up. You might have to endure endless phone mazes and even a few "accidental" disconnections, and you may have to call AT&T every month for several months because you'll hear this: "The rep you s...
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Created: Jun 3, 2014
Frustrated-with-DSL Created: Jun. 3, 2014
Welcome to the underhanded tactics of AT&T. Last year while I was out on jury duty, AT&T installed U-Verse in my downstairs neighbor's apartment and (accidentally?) disconnected my apartment's DSL in the process. When I called to get my service restored, they said it would be a couple of days and that I might be charged for the repair. They also tried to push U-Verse on m...
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