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Created: Dec 30, 2011
halocme Created: Dec. 30, 2011
It seems that I have exactly the same problem now. I noted the problem for the first time on Dec. 29, but your post indicates that it started earlier. Famiy map returns the location of our iPhone correctly (but with a larger uncertainty than before), and it is non-smart phones that are located incorrectly. In scientific terms, this is called a systematic error. I am conta...
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Created: Nov 29, 2011
halocme Created: Nov. 29, 2011
Dear jacobgreen, Could you clarify if the phone to be tracked using AT&T FamilyMap has to have a data plan? When we were with Sprint, the kids' phones had no Internet access or text messaging, and yet they were tracked by FamilyLocator most of times. The AT&T phones to be tracked are not smart phones, but they should be GPS trackable. They are Samsung Evergreen. I am actu...
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Created: Nov 28, 2011
halocme Created: Nov. 28, 2011
I am sure the phones (including an iPhone) are GPS trackable. Otherwise, how are they sometimes located with Familymap?
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Created: Nov 28, 2011
halocme Created: Nov. 28, 2011
Hi jacobgreen, Setting aside the AT&T problems, I am actually not satisfied with the FamilyMap. Most of my attempts to locate kids' phones have been unsuccessful. The rate of failure (something like 9/10) is much higher now than it was with Sprint's FamilyLocator (something like 1/10). I know that the phones to be tracked are all turned on and within the AT&T service area...
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Created: Nov 23, 2011
halocme Created: Nov. 23, 2011
In a way, yes, because I can use Familymap now. But no, the problem has not been thoroughly investigated. AT&T says the ticket was issued to your company, but you could not find my registered phone number. So following your colleague's advice, I had to re-register my number in the 30-day trial version. This does not deserved to be called a solution. Based on the hours I l...
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Created: Nov 21, 2011
halocme Created: Nov. 21, 2011
I would not be surprised if you do not hear from AT&T any time soon.
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Created: Nov 18, 2011
halocme Created: Nov. 18, 2011
As I may have written somewhere, it is possible that AT&T screwed up my phone number[s]. The phones arrived with the numbers set by AT&T, but our old Sprint numbers were ported later just before we started using the phones. In that process, there may have confusion about my account. Actually, my phone bill includes those AT&T-set unused numbers. But these things happen al...
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Created: Nov 18, 2011
halocme Created: Nov. 18, 2011
Dear jacobgreen, The AT&T rep (who identified her full name) sent me a text right after submitting a ticket to. It reads "I have filed a ticket with Wavemarket who controls Family Map the ticket # is 6847. This should get the Family Map issue resolved for good this time." I think this contains the information you referred to. Please allow me to stay away from 1-800-331-05...
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Created: Nov 17, 2011
halocme Created: Nov. 17, 2011
For your information, AT&T has not restored Familymap for my use three days after it filed a ticket to Wavemarket/Location Labs. How long does it normally take Location Labs to fix the problem I reported?
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Created: Nov 14, 2011
halocme Created: Nov. 14, 2011
Dear jacobgreen, Thank you very much for the information, without which I would probably end up switching the wireless company again. I understand Location Labs provides GPS tracking service to multiple wireless companies including AT&T. As soon as I registered with the AT&T FamilyMap and saw it work (for short time), I was struck by its resemblance with Sprint's FamilyLo...
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Created: Nov 11, 2011
halocme Created: Nov. 11, 2011
Sorry, your second attempt of sending a message does not seem to have gone through. What should I do? But I don't like to disclose my email address here.
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Created: Nov 11, 2011
halocme Created: Nov. 11, 2011
Dear jacobgreen, I was notified about your post, but have not received your private message......
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