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Created: Apr 24, 2012
mel_b Created: Apr. 24, 2012
When I go to the specific phone that I want to check, I click on "upgrade this device" and all I get is, "This device is not eligible for upgrade," but not indication of when that might change. I don't see an overview page. Maybe it's on individual pages when users create them, but it's not on my Business Direct Premier page as administrator. It's hard to administrate whe...
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Created: Apr 24, 2012
mel_b Created: Apr. 24, 2012
And while I'm asking, why not include the rollover minutes in the summary, when it's included in the plan? Right now I have to request that information from my phone, but that doesn't help when I'm trying to see the information for the smart phones in the company, which are on a different plan from mine.
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Created: Apr 24, 2012
mel_b Created: Apr. 24, 2012
I was ported over from Alltel last year. I am the company administrator for cell phones, so I get asked things like, "When can I upgrade my phone?" Alltel's website was idiosyncratic, but at least we could see things like the upgrade eligibility date. Now we have to request the upgrade eligibility in a report that takes several hours--I requested one yesterday and am stil...
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Created: Nov 14, 2011
mel_b Created: Nov. 14, 2011
I take care of the cell phone plan for our business, and while using the online account is helpful, especially once I've gotten the hang of the somewhat clunky interface, I can't see upgrade dates for individual lines, and am only told whether a device is or is not eligible for upgrades, which isn't even always accurate. We have contracts ending at various times, so it wo...
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