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Created: Jan 27, 2012
golfgreg74 Created: Jan. 27, 2012
Had I really done my homework, I would have stuck with the iPhone. In the technologically driven society that we live in, ATT should know & be prepared, for upset patrons. We should not be expected to update our phones just to get an OS upgrade on a phone that is only pushing a year old. What bothers me the most is that ATT takes no responsibility for this, constantly bla...
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Created: Jan 26, 2012
golfgreg74 Created: Jan. 26, 2012
WARNING - LONG POST This is the current conversation that I just had with an ATT ONLINE CHAT REP, love the end with the upsell... Debbie : Thank you for completing the pre-chat survey. I will be more than glad to assist you with your question. It is my priority to assist you with your current inquiry and to respond to any other questions you may have about your device or ...
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Created: Nov 22, 2011
golfgreg74 Created: Nov. 22, 2011
WOW! Every online chat rep that I have interacted with has told me that they don't show any updates pending, that ATT is not responsible for software, and that if I want, I can try to get answers from Samsung. In short, I would not hold my breath.
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Created: Nov 14, 2011
golfgreg74 Created: Nov. 14, 2011
Sad thing is, according to ATT Online Chat, the phone is not outdated. It just doesn't have Gingerbread...that does not make it outdated...this is what the rep told me today...very frustrating.
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Created: Nov 8, 2011
golfgreg74 Created: Nov. 8, 2011
Happening on my Infuse as well...
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Created: Nov 1, 2011
golfgreg74 Created: Nov. 1, 2011
I also find it very sad that ATT/Samsung continually point the finger at each other for lack of update. It would be nice if one of the MODS would actually comment on these posts and let us know what is going on...this is, in my opinion the worst service that I have ever received from ATT (regarding OS updates). My iPhone updated (what seemed like) all the time...very sad....
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