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Created: Sep 8, 2011
jmloethen Created: Sep. 8, 2011
I called att about my bill, right away they asked for a tracking number. The one I got from this link where you enter your BAN: Visit http://returnscenter.smartlabel.com/modemreturns to track your return package, is different from the typical UPS tracking number, which starts with 1Z..., so they couldn't track it. So I explained I went to their website, returncenter smart...
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Created: Sep 4, 2011
jmloethen Created: Sep. 4, 2011
I've now received 3 bills for the equipment that I sent back and att received. Apparently they have no idea when you give them back their crap.... It says perhaps I overlooked the bill or misplaced it... perhaps att needs a new shipping / receiving department. It also says if they have a credit card on file, it will be charged $150 for EACH piece of equipment not returned...
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Created: Aug 22, 2011
jmloethen Created: Aug. 22, 2011
Update: UPS did not have u-verse high speed internet modem on their auto - return - without smart label list must talk to technical support to get smart labe emailed to you, also you can email it to the UPS store, ie store1963@theupsstore.com. make sure to get the tracking number otherwise att will still charge you, should be in email with smart label: AT&T Modems (ATC) C...
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Created: Jul 30, 2011
jmloethen Created: Jul. 30, 2011
Ok thanks. I did not receive a cancellation email, however I called the UPS Store and they said all I needed was an account number to send the equipment back to ATT.
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Created: Jul 30, 2011
jmloethen Created: Jul. 30, 2011
I was told by a customer service rep that either the return shipping label to ups would be in the box or that it would be mailed to me. She also said if none of those things happen (not surprising) I could give it directly to ups and they would mail it for me since they have a partnership. Is that true? Also she said to make sure that I got a tracking number otherwise if ...
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