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Blog Idea Exchange There are no unread messages in this message board Q&A This is a topic with new unread messages This is a popular topic with no new messages This is a topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages There are no new messages in this topic Solved! Message contains an attachment Message contains no text Message contains a video Message contains an image
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Created: Jul 6, 2016
Fox Mulder Created: Jul. 6, 2016
My Thoughts, We do not move content from package to package just to save us some money. Packaging is contractual and the content provider requested this change. We cannot just move a channel, just to move it.
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Created: Jun 28, 2016
Fox Mulder Created: Jun. 28, 2016
This is a common complaint. Why can't I have my new customer discount forever? Because it's a new customers discount.
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Created: Jun 1, 2016
Fox Mulder Created: Jun. 1, 2016
ESPN has removed the feeds for ESPN College Extra 1-8 channels 614 – 621. It is off-season for College Extra and will return late August or early September.
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Created: May 27, 2016
Fox Mulder Created: May. 27, 2016
Although ATT bought DTV, the two are entirely different products. Don't expect to see a DTV feature POP UP on U-verse and visa-versa.
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Created: May 25, 2016
Fox Mulder Created: May. 25, 2016
I'm not sure what the "ask" is. Are you asking ATT U-verse to ASK HBO to stop playing promos between movies? HBO is a national pay service, therefore I don't think they will end promos because ATT asked them to do so. I don't see old sitcoms on HBO what are you referring to? ATT has no control over the CONTENT providers CONTENT. We just pass the signal they send to the cu...
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Created: May 5, 2016
Fox Mulder Created: May. 5, 2016
Direct TV and U-verse, still two completely different services. Why would you think any different? If you read the small print, that feature is only available on certain networks and specific shows. It's like TWC "Start Over" feature that only ever worked with NBC
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Created: Apr 25, 2016
Fox Mulder Created: Apr. 25, 2016
I sent you a PM.
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Created: Apr 19, 2016
Fox Mulder Created: Apr. 19, 2016
Any time!!
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Created: Apr 19, 2016
Fox Mulder Created: Apr. 19, 2016
I just reviewed the data and it looks good. We received an update from the content provider, WYFF, late yesterday. Have a good day!!
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Created: Apr 18, 2016
Fox Mulder Created: Apr. 18, 2016
I've reached out to WYFF and ask them to send over an updated schedule with episodic information if they have it available.
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Created: Apr 18, 2016
Fox Mulder Created: Apr. 18, 2016
I pulled the metadata for wfyy and all shows that have been mentioned, have complete descriptions and other information. If your not seeing any information on your EPG, then you have a different issue. Is it like that for all your STB's?
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Created: Apr 7, 2016
Fox Mulder Created: Apr. 7, 2016
I need your local station call letters for 1004 arbee123 wrote: Great, thanks. Any new info for 1004?
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Blog Idea Exchange There are no unread messages in this message board Q&A This is a topic with new unread messages This is a popular topic with no new messages This is a topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages There are no new messages in this topic Solved! Message contains an attachment Message contains no text Message contains a video Message contains an image
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Created: May 27, 2016
Fox Mulder Created: May. 27, 2016
Although ATT bought DTV, the two are entirely different products. Don't expect to see a DTV feature POP UP on U-verse and visa-versa.
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Created: Oct 7, 2015
Fox Mulder Created: Oct. 7, 2015
Jason, We’ve reviewed our listings and found that all listings were correctly set with Repeat vs new. However, if the episodic info is not pulled, and we only use the parent title then the DVR will pull it as if it is a New airing. Once the episodic details are picked up the DVR will drop off the ‘New’ recordings. I have a series recording set now and the ones that are sc...
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Created: Jan 29, 2015
Fox Mulder Created: Jan. 29, 2015
Team Argo, The IT department has notified me that this is a known display defect on att.com. PLease use http://uverse.com/guide
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Created: Jan 14, 2015
Fox Mulder Created: Jan. 14, 2015
Hello! I have a reply on this issue finally. Sorry it took so long, holidays and such! The provider was having an issue with their missing audio descriptors within their stream. This was resolved per the provider on 12/23. Are you still having the same issue?
U-verse Forums  •
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Created: Nov 13, 2014
Fox Mulder Created: Nov. 13, 2014
Tuner positions and package placement are a contractual agreement between ATT U-Verse and the content providers. U-Verse does not pick and choose where networks are placed and in what package. It's up to the content providers and what is negotiated in the contract. Hope this helps with a clearer understanding on how channel placements work.
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Created: May 7, 2014
Fox Mulder Created: May. 7, 2014
ALL: Tuner positions are determined by the content provider and is contractual. They are where they are, because the stations wanted them there. U-Verse does not just decide to move around channels for fun, it's a lot of work and costly. Hope this helps
U-verse Forums  •
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Created: Mar 18, 2014
Fox Mulder Created: Mar. 18, 2014
Last night's episode of Top Gear was named Burma Special, Part 1. It's a 60 min episode. It was listed for 60 min. The problem was earlier in the schedule on that day. A show that was listed for 90 min was only a 60 min program, and that 30 min error, off-set the remaining schedule by 30 min. That explains why you have 2 - different 30 min segments in one 60 min recording...
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Created: Mar 18, 2014
Fox Mulder Created: Mar. 18, 2014
I looked into this issue for you. I found out the following: You are 100% correct that “Finsiders” & a lot of other Miami Dolphins content is blacked out, depending on where you live. However, this is not something to be “fixed” as this is per FOX’s instructions and are agreed upon by the league & the network. U-Verse can do nothing about required black outs. They are agr...
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Created: Jul 29, 2013
Fox Mulder Created: Jul. 29, 2013
There is a problem where the server that the search was run on, returns that result in the time zone of the server location, not the STB location. SO if you live on the WEST coast, the search returns the Centran time zone data. It will not affect the correct scheduled time time of you recordings, as the DVR schedules from the EPG and the system knows what time zone you ar...
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Created: Nov 30, 2012
Fox Mulder Created: Nov. 30, 2012
There was a power outage at Starz yesterday.
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