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Created: Jun 18, 2011
donmc Created: Jun. 18, 2011
This morning, after a stormy night, my phone and TV serviced worked but the internet would not connect. After rebooting the Gateway without any improvement I called Customer Service. The CS person I spoke to logged on to my Gateway and corrected the problem in less than five minutes. I sometimes complain on this message board, so for the sake of fairness I am passing some...
U-verse Forums  •
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Created: Jun 14, 2011
donmc Created: Jun. 14, 2011
Another night of hating uverse because the ball game is blacked out.
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Created: Jun 14, 2011
donmc Created: Jun. 14, 2011
uvrealtime will not get him the Cardinals games. If I were not under a one year agreement with Uverse I would return to Charter now.
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Created: Apr 22, 2011
donmc Created: Apr. 22, 2011
We have had several power blips in the last couple of weeks due to storms. Each blip reboots my Gateway and on reboot the max rate reported by u-verse realtime changes. It varies from 35k to 41k. At 41K the recommended profile is 32/5 up from 29/2. Is it normal for the max rate to change this much? If I could keep it at 41k I could get 4HD.
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Created: Mar 31, 2011
donmc Created: Mar. 31, 2011
The TV worked OK for about three months. I am wondering if U-verse did an update that caused the problem or if the DVR is starting to have problems. The TV's firmware is newer that Samsung shows on their web site.
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Created: Mar 23, 2011
donmc Created: Mar. 23, 2011
I have had Uverse for four months and for most of that time it has been trouble free. Lately, for about the last two weeks, I get the H1006 error with the Motorola VIP 1225 that is connected to my Samsung b6000 series TV. The video is showing under the message and pressing the menu button removes the error code. I have tried all four HDMI inputs and I get the error on all...
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Created: Feb 16, 2011
donmc Created: Feb. 16, 2011
Our lights had a slight flicker and the Gateway rebooted, this happened two times. About an hour later, half of our lights went out for a couple of minutes. The Gateway stayed on. Four hours later, half of the lights went out and stayed out. It turns out that the feed to one side of my circuit breaker box broke between the house and the transformer. The electric company w...
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Created: Feb 15, 2011
donmc Created: Feb. 15, 2011
U-verse installed a battery backup with the system. Did it do it's job?
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Created: Feb 15, 2011
donmc Created: Feb. 15, 2011
Twice tonight we had a very slight flicker in the lights. Both times the picture on the TV froze and the phone went out. A look at Realtime shows the gateway rebooted. I noticed that on reboot my max downstream rate increased from 34,500 kbps to 40,000 kbps. So I have several questions. Should the battery backup have prevented the reboot? How many kbps are required to go ...
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