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Created: Oct 17, 2011
nocustomercare Created: Oct. 17, 2011
You also need to notify your State's Attorney General office - they will do more than the BBB. The consumer complaints division of your State.
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Created: Oct 16, 2011
nocustomercare Created: Oct. 16, 2011
AT&T is only looking out for NEW customers!! They don't help existing customers at all! As a matter of fact, they ASSIST people in use of lost or stolen property because THEY beneift from it. They will activate any phone that is reported to them lost or stolen - no matter who brings it in to the store. The store manager told us that we need to report the phone lost or sto...
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Created: Sep 21, 2011
nocustomercare Created: Sep. 21, 2011
JCL1957 Verify with AT&T if someone is using your device (you have the serial number on your computer, or on your receipt)....if so, file a police report and tell them to serve a search warrant on AT&T to find out who is using the device\ - then get the device back. (AT&T will not deactivate the service to your device, because "they only provide service to the SIM card, n...
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Created: Sep 21, 2011
nocustomercare Created: Sep. 21, 2011
http://www.bnd.com/2011/09/20/1867291/man-accused-of-cell-phone-thefts.html#storylink=misearch  A local article about someone who has been arrested of putting his name on AT&T accounts. Good luck trying to get AT&T to help you out, or even care. They would not even shut off service to OUR PHONE when someone picked it up and put their SIM card in it--we had to get police ...
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Created: Jan 23, 2011
nocustomercare Created: Jan. 23, 2011
Yeah - ROLF - {Uncalled for comment edited, keep it courteous} you missed the point completely..............oh well - better luck next time
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Created: Jan 23, 2011
nocustomercare Created: Jan. 23, 2011
BrianfromNO: {keep it courteous} We've already gotten 10 people NOT to get their iPhone from AT&T - and I'm sure those 10 are working on their friends as well.................There is no reason that AT&T CANNOT require you to bring the phone into a local store to activate your sim card in a new device! Then, when they go to activate it, they can confiscate the device and ...
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Created: Jan 16, 2011
nocustomercare Created: Jan. 16, 2011
Sitnsidewayz wrote: And you wouldn't like it if someone sold you their iPhone and AT&T cut of your service because that phone was previously registered to someone else. If that "someone" can't keep up with their phone, then they should get their mommy help them keep up with it, not AT&T. No carrier blacklists phones, so this is not specific to AT&T. Why do you always keep...
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Created: Jan 12, 2011
nocustomercare Created: Jan. 12, 2011
Yeah - all you have to do is pick up an iPhone, put your sim card in and it will work!! Even if it's a phone that was lost by someone and reported to AT&T lost or stolen - if you put your SIM card in it, AT&T will NOT deactivate the phone.....they're more concerned about the service to the customer who put the SIM card in it. WORST CUSTOMER SERVICE AROUND!!
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Created: Jan 8, 2011
nocustomercare Created: Jan. 8, 2011
dwill - Yes, this is Typical and EXACTLY the way it should be. Otherwise what is to stop one person from messing up another persons account just because person A does not like person B? You missed the point - you cannot mess up another persons account if you don't have the serial number and IMEI number for that phone.......DUH!!!!! Here's a scenario to consider. You have ...
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Created: Jan 8, 2011
nocustomercare Created: Jan. 8, 2011
nocustomercare wrote: MY POINT HAS BEEN MADE - AT&T representatives on this forum DO NOT CARE ABOUT THE CUSTOMERS!!! They have control to be able to disable the phone by OUR serial number and our IMEI number which we have and have notified them of. What would verizon do - DEACTIVATE THE PHONE THAT HAS BEEN LOST OR STOLEN!! !! SIMPLE SOLUTION! Thank you all for proving exa...
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Created: Jan 8, 2011
nocustomercare Created: Jan. 8, 2011
Satchev - You must have (please be courteous) If my phone is registered VIA serial number and IME number through both AT&T and Apple and someone picks it up puts in their SIM card to us it - that is theft. Unless I have already cleared it out and provided the person a hand writen dated receipt. Getting back on track if a person picks up my phone and puts their SIM card in...
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Created: Jan 8, 2011
nocustomercare Created: Jan. 8, 2011
nocustomercare wrote:We have to file a police report, have them subpoena the phone records so that they can retrieve OUR PROPERTY that AT&T is aware of where it is at and who is using it!!!!! DUH! Neither AT&T or Apple are the police. Neither has law enforcement jurisdiction. You must utilize the appropriate methods for proving, by law, that someone else has possession of...
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