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Created: Feb 22, 2011
jinxedup Created: Feb. 22, 2011
I am surprised at the number (Let me not say Frequency lest I trouble a statistical bot who did claim that we are a very small percentage and as such not a corporate concern) of people with the same story. This is probably my last update on this chain so I am going to summarize 1) Mailed replacement phone on 11/18/2010 2) Contacted ATT on a bi-weekly basis from Dec 2010 t...
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Created: Jan 24, 2011
jinxedup Created: Jan. 24, 2011
I need to keep in mind (much like the moderator said) that I am but a statistic. A fraction of a percentage of people who have issues, which in the large scheme of things doesn’t really make a difference to a large corporation (unless my interpretation of the moderator’s comments is incorrect). What happened to customer service? I guess (based on the comment) it got eaten...
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Created: Jan 23, 2011
jinxedup Created: Jan. 23, 2011
That was quite a rebuke I must say. However let me go and give my promised update. Update. ATT did not call me back as promised. To quote the rep "I will take responsibility and “personally” call you back after 10 days. Please do not call before 8 days". I was told that this may have to do with how employees are tracked for resolving customer's problems. Given that all of...
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Created: Jan 3, 2011
jinxedup Created: Jan. 3, 2011
Update After a few transfers, I finally got to talk to their senior Warranty Specialist today. The specialist acknowledged that they have been having some delays in being able to scan in returned phones. The specialist made a commitment for a more senior specialist / manager to call me in 10 days (by 01/18) with an update (Note phone was dropped in a blue USPS mailbox on ...
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Created: Jan 2, 2011
jinxedup Created: Jan. 2, 2011
Here is the update ATT added $425 to my monthly bill for the refurb 9700 phone (Note a brand new Torch not refurbished costs $499) bill despite this being an ongoing issue. I called ATT back and explained my situation to the lady in some other part of the world. She told me that if they didn’t receive the phone there is nothing they could do. I even offered to send the re...
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Created: Dec 7, 2010
jinxedup Created: Dec. 7, 2010
Thankyou Thank you for your post. I did contact USPS who said they couldn’t help me. They said the tracking number I had from ATT was internal to ATT (through www.tracking.smartlabel.com ) and that the number was meaningless to USPS. They basically said cant help you please deal with ATT . Also see more detail in my post below.
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Created: Dec 7, 2010
jinxedup Created: Dec. 7, 2010
Thank you for your comments so far. To clarify I put the phone in the outgoing USPS mailbox in my neighborhood and I didn’t take it to the post office or pay for delivery conformation. Here is what I have done since I saw these posts. I waited for and spoke to the mailman. He confirmed that he clears the mailbox on all working days and would have picked up the package. He...
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Created: Dec 1, 2010
jinxedup Created: Dec. 1, 2010
I received my replacement phone, transferred my contents over to the new phone, put my old phone in the supplied envelop, put the envelop in the original cardboard box, affixed the RMA label over the old label and dropped it in the outgoing mailbox in my neighborhood as instructed. I guess our post office doesn’t scan labels so I am unable to track the shipment and it all...
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