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Created: Sep 2, 2015
md_sanjose Created: Sep. 2, 2015
Yep. We are all on BPON still....awaiting GPON..
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Created: Apr 3, 2015
md_sanjose Created: Apr. 3, 2015
It depends on the capacity in your area. I'm FTTP as well, and the power tier just became available. No hardware change is required (45 megabit is well within the range of BPON's total bandwidth.)
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Created: Jan 18, 2015
md_sanjose Created: Jan. 18, 2015
I am currently on BPON with the 24 meg service -- it just seems odd to get GPON the customer has to cancel. This is a really simple issue requiring a helper ticket or two. Of course, I'm being somewhat facetious. If Dante was alive today, the seven levels of "heck" (sorry, bad word filter triggered) would describe uVerse installation. AT&T just dragged me to the seventh l...
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Created: Jan 18, 2015
md_sanjose Created: Jan. 18, 2015
You can request a NVG589 (for both gigabit and "N" wireless networking support) when the premises tech is on-site if the supervisor approves it -- even for BPON. Speed not being within range is a good reason, from what I've been told. As for "gigapower" requiring a cancel -- this seems odd. There's no gigapower in my neighborhood yet as far as I know, and if the choice is...
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Created: Jan 17, 2015
md_sanjose Created: Jan. 17, 2015
I'm not clear on the process; I see Gigapower is being slated for my area, but not clear if the upgrade will just "happen" or I need to do something? In the interim, any hope of further performance for Internet on BPON?
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Created: Jan 17, 2015
md_sanjose Created: Jan. 17, 2015
My guess is that it's BPON. I have fiber to the premises (not the pedestal, as someone pointed out) -- but with Gigapower being rolled out I'm assuming the issue is waiting for the upgrade to come through the area and a new ONT?
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Created: Jan 15, 2015
md_sanjose Created: Jan. 15, 2015
I was a bit surprised when I moved recently that my new home, with fiber to the home, is limited to 24 megabit internet, but the old house, on a really long, copper loop, with pair bonding, can get the power tier? That seems borderline nonsensical. What gives?
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Created: Aug 14, 2014
md_sanjose Created: Aug. 14, 2014
Not really a workaround , since it doesn't work.
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Created: Aug 7, 2014
md_sanjose Created: Aug. 7, 2014
So here's the update... I finally got an escalation, and spoke to a representative in New York that deals specifically with the web site. The uverse voice features not working is a known issue. Unfortunately, in AT&T land, that means they will immediately close the case. They have no ETA or resolution. They may (or may not) fix it before there next big release on 8/19. My...
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Created: Aug 6, 2014
md_sanjose Created: Aug. 6, 2014
I'm having the same exact problem. What was the resolution?
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Created: Aug 6, 2014
md_sanjose Created: Aug. 6, 2014
I'm having precisely the same problem. Just spent 25 minutes of my life (which I'll never get back) with AT&T's "customerless" support department. To no avail. The first representative (due to language issues) couldn't understand my problem, and kept saying "I'm sorry you don't know how to login." Once we got beyond that, he said he needed to transfer me, but not before t...
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Created: Jul 31, 2014
md_sanjose Created: Jul. 31, 2014
Just to sound off here, this support decision by AT&T is a nightmare if you have a Static IP block from AT&T. If you happen to run a mail server like I do, and you support both IPV4 and IPV6, you won't be able to send messages to any gmail user -- reason being, gmail attempts to do an RDNS lookup on the sending IPV6 server, which will fail, as there is no RDNS support. (Y...
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