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Created: Dec 28, 2014
raydragon Created: Dec. 28, 2014
I, too, am having the same issues with spontaneous reboots, but I have changed nothing other than the modem access code, SSID and wireless passcode. Late November. Lost service. Tech came out and said battery needed to be reseated. "If it happens again, just reset (huh?). Then he said to "call me directly". 12/15, 4:10pm. Lost service. No lights other than power and batte...
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Created: Apr 15, 2014
raydragon Created: Apr. 15, 2014
On Saturday, 4/12/14, a tech came to my home to upgrade us to 45Mbps, as well as, per David T, to replace a defective STB and upgrade a DVR. The tech, Sean, initially REFUSED, flat out, to replace anything other than the RG, since in his words "there was nothing wrong" with the other equipment (I guess this was before he even checked to find I was still on a 250G DVR, in ...
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Created: Apr 7, 2014
raydragon Created: Apr. 7, 2014
I replied via Private Message on Saturday.
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Created: Apr 4, 2014
raydragon Created: Apr. 4, 2014
I am trying to upgrade from 26Mbs to 45Mbs (I do qualify). I spoke with a young lady on the phone who said that the system would let neither her nor Tech Support perform a NAD Swap, which would be required before new equipment could be installed for the upgraded speed. She asked that I wait 72 hours and try again. Is this normal? I really would like to upgrade, but with a...
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