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Created: Nov 19, 2009
rfaquino Created: Nov. 19, 2009
UPDATE: AFter all that horrible experience, I am happy to report that may last appointment for the install went really well. The tech that came out was very professional and seemed to know every bit of information about what happened during the first attempt at installation. The whole process took about 4 hours with the bulk of those hours spent on routing new wires into ...
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Created: Oct 30, 2009
rfaquino Created: Oct. 30, 2009
PS i checked the appointment status tool again and it now shows the correct date and time.
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Created: Oct 30, 2009
rfaquino Created: Oct. 30, 2009
UPDATE: so its been 9 days since that hell i went through with the botched installation. i've received 2 calls from dispatch trying to reschedule the install. the first call was on sunday night at 7PM, i said i don't want to reschedule anything unless i am assured that the lines are clean and signals are good. the rep then told me that the only reason that the first appoi...
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Created: Oct 21, 2009
rfaquino Created: Oct. 21, 2009
Thanks milkman. I did contact AT&T with a calm but determined attitude. And I figured this forum does not reach whoever I want it to reach but it did make me feel better that I was able to rant. I just thought I'd throw it out there in case someone reads it and it gets forwarded to the right people. Thank you for reading my post. Message Edited by rfaquino on 10-21-2009 0...
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Created: Oct 21, 2009
rfaquino Created: Oct. 21, 2009
Do these forums ever get checked by AT&T executives or someone who has the power to change (read: significantly improve) things around the company? Or is it only checked by some dumb representative who's only job is to read the complaints and offer words of comfort and apology then leave everything at that? I do not understand the concept of scheduling an appointment and ...
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