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Created: May 13, 2015
edwardmorgan Created: May. 13, 2015
GPM75070 if your profile is upgraded you will not lose your promotions, however if you upgrade your packages you will lose them. Also, if you go from 25meg to 45 meg a tech will need to be dispatched to your premesis because you will need a bonded pair and your modem will also need to be swapped. Sorry for the mis-information on the modem in the last post.
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Created: May 13, 2015
edwardmorgan Created: May. 13, 2015
Hello GPM75070. I am sorry I cannot answer your question about the discount. However, if you are on a 25 Meg Profile this is why you have 1SD/3HD streams. However, if you are moved up to a 32Meg profile you should go to 0SD/4HD. Also, you should be able to keep the existing RG in place.
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Created: May 13, 2015
edwardmorgan Created: May. 13, 2015
The new update was deployed to Birmingham and Austin. Starting the 14th of May, the new update will be deployed to all Uverse markets.
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Created: May 13, 2015
edwardmorgan Created: May. 13, 2015
Milchil, The quickest way to solve your muting issue is to reboot the receiver. Also, if you have another remote in the home that is not setup or programmed to a TV, youp can unmute with that remote.
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Created: May 13, 2015
edwardmorgan Created: May. 13, 2015
Hello. Can you tell me the type of DVR receiver you have please?
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Created: Feb 7, 2011
edwardmorgan Created: Feb. 7, 2011
Can you tell me your location and what series recordings you are trying to schedule?
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Created: Oct 26, 2010
edwardmorgan Created: Oct. 26, 2010
That is correct you will lose your recordings. If you send me your name and phone number via email I will make sure your boxes are updated.
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Created: Oct 26, 2010
edwardmorgan Created: Oct. 26, 2010
If you perform a disaster recovery on your Uverse box it will force an update request upon reloading the Uverse client.
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