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Created: Jul 21, 2016
marcindublin Created: Jul. 21, 2016
The only way to win the retention game is to go through the hassle of pinging back and forth between U-Verse and some other service on a yearly or biyearly basis. It is a pity that it has come to this but the reality is that while U-Verse, in my opinion, remains superior to Comcast and Time Warner (Charter), it is not worth twice the price which is about the difference be...
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Created: Jul 3, 2016
marcindublin Created: Jul. 3, 2016
Chris, There is absolutely nothing in that article that sounds like an improvement over my current UVerse service, especially as augmented through network apps and web sites.
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Created: Jul 3, 2016
marcindublin Created: Jul. 3, 2016
I think AT&T needs to be a little honest here. The only way the business strategy makes sense is if they are planning on discontinuing U-Verse in favor of DirectTV. Inarguably, U-Verse is being priced out of range in areas where there is competition, and by offering DirectTV for a significantly reduced price, you can deduce the motivation. A company is not going to run tw...
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Created: Jul 3, 2016
marcindublin Created: Jul. 3, 2016
All part of the plan to discontinue U-Verse in favor of DirectTV. A company is not going to run two competing services in perpetuity, but if they can make you believe that converting was your idea, you're more likely to do the switch. Obvious, no?
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Created: Jun 2, 2016
marcindublin Created: Jun. 2, 2016
By definition, taking something that was unlimited and limiting it is a reduction of service. The fact that most users won't feel the pain does not minimize the reduction of service. For AT*T to advertise this as a "feature" is about as much Chutzpa as an organization can muster. Bandwidth consumption was, prior to May 23, something that no one paid any attention to. Now,...
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Created: May 27, 2016
marcindublin Created: May. 27, 2016
My operating assumption is that UVerse is a dead product in terms of new features. The UI hasn't changed in years, on-demand has become non-existent and the employees are pushing DirectTV to anyone looking to get a decent rate.
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Created: May 4, 2016
marcindublin Created: May. 4, 2016
Do yourself a favor and get a ROKU or something like it. For $50, you can have an on-demand experience that rivals Time Warner or Comcast and it doesn't cost any more than you are already paying for Uverse. It's a lot more work getting apps for each network you care about, but relying on U-Verse on-demand programming is an exercise in futility.
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Created: Mar 29, 2016
marcindublin Created: Mar. 29, 2016
AT&T's full price for U-Verse TV and Internet is sort of like the full price of college tuition or the sticker price for a new car. No one is expected to actually pay it, or at least no one was expected to pay it prior to the DirectTV acquisition. The Original Poster is exactly right in that AT&T is not interested in preserving U-Verse TV relationships. Your best bet is t...
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Created: Feb 25, 2016
marcindublin Created: Feb. 25, 2016
Phasing out means just that. Few if any enhancements, no new equipment, no new channels or offerings, no incentives to stay on the platform etc.. Fortunately for me, my wish-list for U-verse has gone way, way down. Sure, it would be nice to have real on-demand programming, but the networks own web sites, Amazon, Netflix and Itunes can do in a pinch. Sure, it would be nice...
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Created: Feb 21, 2016
marcindublin Created: Feb. 21, 2016
AT&T may not get rid of Uverse but they may allow it to die a slow death while gouging customers the entire time. Make new channels available only on DTV, have sweetheart deals only on DTV, make the latest technology available only on DTV and on and on. The point of the acquisition was to limit the number of options the viewing public has. AT&T has no incentive to have it...
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Created: Feb 16, 2016
marcindublin Created: Feb. 16, 2016
I can personally vouch for the fact that AT*T is actively, aggressively pushing DirectTV to anyone that tries to get any kind of promotional rate through the retentions department, and is not offering promotional rates to keep existing service. Specifically, I have u-300 and the 45mb Internet service and according to retentions, the only promotion I can get is if I upgrad...
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Created: Feb 6, 2016
marcindublin Created: Feb. 6, 2016
I can certainly confirm that U-Verse is trying to get customers (at least this one) to switch to Direct TV, and one way they are going about it is to stop offering promotional rates to existing customers. During my last attempt, I was offered an "upgrade" to U-450 from U-300 for $25 less for the next three months. After 3 months, the bill would obviously skyrocket. After ...
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