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Created: Oct 13, 2013
schwagro Created: Oct. 13, 2013
Something changed and we are back to the 1SD/3HD profile. Can someone please change us back to 0SD/4HD. We are still showing the same available bandwidth, which I've been assured is plenty for the 0SD/4HD profile.
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Created: Sep 17, 2013
schwagro Created: Sep. 17, 2013
I understand that part, and I'm fine with the Total Home DVR. What I'm concerned about is only getting 6 months when it was supposed to be 1 year, and the $200 card. Supposedly the $200 card was already handled, but I just want to confirm that.
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Created: Sep 17, 2013
schwagro Created: Sep. 17, 2013
We signed up for a deal with U-Verse TV since we already had Internet through AT&T. The deal was 3-fold: $200 reward card, free total DVR home for life and $30 off a month for a year. Yesterday I noticed that our $30 off on our U-Verse TV says it's only for 6 months, and expiring in January. This is not what I remember signing up to. I called billing and she told me she w...
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Created: Aug 6, 2013
schwagro Created: Aug. 6, 2013
Thank you very much BeeBeeSA. I have been contacted by a community manager who was able to increase our profile to 0SD/4HD. I appreciate the help!!
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Created: Aug 6, 2013
schwagro Created: Aug. 6, 2013
I recently signed up for U-Verse TV and already have the 18Mb internet package. The install technician assured me that I have "plenty of bandwidth" to stream 4HD shows at once. However, my service is on the 1SD/3HD profile. I have called tech support numerous times, but they continue to tell me they are unable to change the profile. I posted to the AT&T Community Forums a...
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Created: Aug 6, 2013
schwagro Created: Aug. 6, 2013
Thanks for your suggestion! I'm going to get registered over there and make the request. Hopefully it goes OK, I will post back my results.
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Created: Aug 6, 2013
schwagro Created: Aug. 6, 2013
I'm not sure what happened to the forums last night, but apparently my topic got deleted. I'm not going to type everything again, so briefly I will explain the situation: The installer came to our house a couple of weeks ago, tested our "Total" bandwidth and assured us we had plenty. We were told that we could stream 4 HD shows at once. However we can only stream 3 and my...
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