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Created: Jul 4, 2013
edward.holub Created: Jul. 4, 2013
A friendly, knowledgeable, and personable technician came to my apartment yesterday and installed the necessary cable. It required drilling and laying a new cable to my apartment. He activated and confirmed activity on my line prior to leaving. While I was happy with his service, I am perturbed that it took several hours on the phone with tech support and an e-mail to the...
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Created: Jul 2, 2013
edward.holub Created: Jul. 2, 2013
bauwls wrote: Ah, so it sounds like your ticket was jeopardized due to an engineering issue. You would have to be provided more information so I can better explain the situation. For instance, engineering is engaged when construction or city permits are required, when there is no U-verse provisioned pair running to your house, and other like-scenarios. Also, it seems susp...
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Created: Jul 1, 2013
edward.holub Created: Jul. 1, 2013
oufanindallas wrote: Customer care is not the same as customer service and they get things done when normal methods fail. Feel free to contact those other agencies, but it's nothing more than to make you feel better as you won't get anywhere with them. Yes, I understand the difference between the two. Actually, I understood it when you said it the first time. So thanks fo...
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Created: Jul 1, 2013
edward.holub Created: Jul. 1, 2013
I spoke with an AT&T manager who routed me to the retention department. Since I already had the max amount of discounts from another issue (plus I'm due for $360 when the account closes) all he could do was re-schedule the appointment I had today. I highly doubt Customer Care can do anything else, but I sent them a PM. I'm also considering contacting the BBB, the FCC, and...
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Created: Jul 1, 2013
edward.holub Created: Jul. 1, 2013
Finally spoke with a technical support manager. Now they won't be able to do the install until July 6th. My appointment was on the 30th and they're citing 'unforeseen circumstances' as to why they're pushing it back to the 6th. Again, no one was proactive in informing me of these changes. If I had not called technical support yesterday and today then I would have waited f...
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Created: Jul 1, 2013
edward.holub Created: Jul. 1, 2013
Two weeks ago, I made an appointment to upgrade my U-Verse from 1.5 mBit/s to 6.0. I made it for yesterday, June 30th, between 9-11am. The technician was rude and use cuss words several times throughout the appointment. He then explained that there was an issue and that another tech would be out shortly. That tech did arrive, was friendly, and fixed the issue. He told me ...
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