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Created: Dec 4, 2012
anotherday Created: Dec. 4, 2012
lredmond66 wrote: well i have been waiting since 11-26 and all they kept telling me was they did not now, today someone told me it is in the warehouse and should ship today or tomorrow, maybe it will or maybe they were just trying to shut me up. I told them if they had told us the phones were out of stock we could have decided if we wanted to wait weeks or not. This was j...
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Created: Dec 4, 2012
anotherday Created: Dec. 4, 2012
justwondering897 wrote: Here's an update. My phone arrived today. It was sent after 108 hours. Glad you have your phone!! Hoping they don't take as long for me as their email told me which is another 3 weeks on top of the week and a half already passed. Just ignore the one that is trying to spin it 100 different ways. This was a bad idea on AT&T's part.
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Created: Dec 3, 2012
anotherday Created: Dec. 3, 2012
wingrider01 wrote: anotherday wrote: This is the email I received this morning for a phone that was ordered on Black Friday, not Cyber Monday as you keep referring to. Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider. Due to overwhelming demand for the Black Friday refurbished smartphones, yo...
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Created: Dec 3, 2012
anotherday Created: Dec. 3, 2012
This is the email I received this morning for a phone that was ordered on Black Friday, not Cyber Monday as you keep referring to. Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider. Due to overwhelming demand for the Black Friday refurbished smartphones, you can expect your device to ship in a...
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Created: Nov 30, 2012
anotherday Created: Nov. 30, 2012
wingrider01 wrote: anotherday wrote: You miss the point. They could have told the customers when you buy this phone, be aware that we have no idea when you'll get it. No I don;t "miss the point" I already knew when I ordered items online on cyber monday that shipment would be longer then normal, especially on specially priced loss leaders, don;t expect to see anything til...
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Created: Nov 30, 2012
anotherday Created: Nov. 30, 2012
justwondering897 wrote: I'm guessing that AT&T has a supply chain that operates more than 8 hour per day. Also, if AT&T didn't anticipate high demand on cyber Monday, it needs to reassess its business. The failure to anticipate demand and allocate sufficient resources in response might be why "AT&T was among the lower-scoring providers, ..." according to Consumer Reports ...
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Created: Nov 30, 2012
anotherday Created: Nov. 30, 2012
You miss the point. They could have told the customers when you buy this phone, be aware that we have no idea when you'll get it.
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Created: Nov 30, 2012
anotherday Created: Nov. 30, 2012
That was a very rude answer. Here's the reality of it. I ordered an upgrade on Black Friday. Was sent an email saying it would be shipped in 2-5 days. So today is a week later, still hasn't been shipped. I realize there was a spike in sales, but here's the thing. I spoke with AT&T about what the hold up is. They informed me that they never had the phones to begin with and...
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