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Created: Jul 10, 2014
geekchick Created: Jul. 10, 2014
Hi David T and team, Thanks for following up to my message and on the phone. Tech came out and switched out the Residential Gateway (router/modem) and a couple of other things. The terminal that was down was apparently fixed at some point, but those needed to be changed out also. Her services are back up! Tomorrow the another tech will come switch her phone back to the la...
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Created: Jul 7, 2014
geekchick Created: Jul. 7, 2014
What is going on and when will it be fixed? My mother, who hasn't been a u-verse customer for even a month, had her u-verse go out Jun 26th during a storm. This means she has no TV, Internet, or more importantly, no phone, except her cell phone. All we have heard is they had an RT system go down or got fried (whatever that is), but no one--we spoke with the original servi...
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Created: Jul 7, 2014
geekchick Created: Jul. 7, 2014
I don't know where you are nosonovsky, but my mother (who hadn't even had her service a month), had u-verse go down June 26th due to a storm. So she doesn't have internet, TV OR telephone, except her cell phone. What I also found out is that, even though they ask if you have alarm systems, her alarm pendant doesn't work now. I thought it would have been routed differently...
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