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Created: Apr 3, 2014
kiko69 Created: Apr. 3, 2014
Hawaiian Telcom had my attempt using my Apple Airport Extreme, in DMZ+ mode on the RG. Well, the 3G Microcell, worked, execpt every time I made any updates to the Airport Extreme, the 3G light on the Microcell, would start blinking green, and would not go solid until the Microcell was restarted. Not too bad, as there really shouldn't be many updates. to the Airport Extrem...
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Created: Mar 20, 2014
kiko69 Created: Mar. 20, 2014
Today, Hawaiian Telcom updated my RG with the lastest firmware from Pace, 10.1.3.499442-ht, but the Microcell is still dropping calls. They have offered to give me one of the older units, but they are really close to updating our provisioning to 4HD ingress (recording) and that will "Require the 5168 or newer RG". Hopefully they will have an update after their next weekly...
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Created: Mar 6, 2014
kiko69 Created: Mar. 6, 2014
Yes, HT is Mediaroom version 2.0, a very old version, they are going to be pushing out an update later this month. I just got a call from the Supervisor of the support group. HT will be having their weekly call with Pace tomorrow, and they are going to push the issue, since the last version of the firmware they got breaks more than it fixes, and they have over 100 users w...
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Created: Mar 6, 2014
kiko69 Created: Mar. 6, 2014
Today I was told by Hawaian Telcom, that Pace has decided the 3G Microcell is an UNSUPPORTED device. I find that odd, since they have given HT a new version of firmware for the RG, but HT is unwilling to divulge the contents of the release notes. HT also said they are continuing to test this new firmware, and it may take at least another 2 weeks of testing before they wou...
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Created: Feb 28, 2014
kiko69 Created: Feb. 28, 2014
I found out that Pace has provided Hawaiian Telcom a new version of firmware that fixes both the NTP exploit and the call drops. But Hawaiian Telcom wants to extensivly test it before even rolling it out to me, much less the rest of the customers. OT: HawaiianTelcom just announced that next month they will offer 500MB/50MB internet. Not that you an really get off the rock...
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Created: Feb 12, 2014
kiko69 Created: Feb. 12, 2014
Fiber to ONT, ethernet from ONT to RG, building was setup for 1G symetric.
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Created: Feb 12, 2014
kiko69 Created: Feb. 12, 2014
Some small updates. Pace did not send anyone to Hawaii :-( Hawaiian Telcom swapped out the 5168 for a 3801 and of course it works. They asked if I would keep the 5168 as they would like to use me a a test person for the new firmware that Pace delivers. And they just updated the provisioning to 2SD/4Hd Wan but still 2SD/2HD Ingress, but that only works with the 5168 here. ...
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Created: Feb 5, 2014
kiko69 Created: Feb. 5, 2014
Ok, so, Hawaiian Telcom has verified that this is a Pace 5168NV firmware issue. There is also an NTP exploit in the firmware, and Hawaiian Telcom is blocking all NTP servers execpt the ones that the Microcell is attempting to reach. Thanks to wireshark and a network tap, I was able to find out what the NTP servers IP's were. The Microcell was reporting "The registered add...
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Created: Jan 28, 2014
kiko69 Created: Jan. 28, 2014
This morning, I called Hawaiian Telcom for any update, and was told Pace is sending a technical representative to Honolulu to work on the issue. It seems that there are lots of microcells on Hawaiian Telcom's network that have all stoppped working. Pace firmware on the 5168 is 10.1.2.494555-ht, currently.
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Created: Jan 28, 2014
kiko69 Created: Jan. 28, 2014
I got a call from AT&T yesterday, the person was calling to see if the problem was resolved. It seems a bit odd that, from what the AT&T person told me, they really don't have any way to find out what happens when the Microcell disconnects, or any other issue. Their tools just don't have any info. Hawaiian Telcom has told me that Pace is working on the issue. HT did a pac...
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Created: Jan 23, 2014
kiko69 Created: Jan. 23, 2014
The default MTU for HT is 1500, on the 5168, I can't find any place to configure either the IPSec Pass-Through or Block Fragmented Packets. Last night, HT had me make a call over the Microcell whiile they did a packet capture, call failed like normal. The CSR did tell me they have a ticket open with AT&T.
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Created: Jan 22, 2014
kiko69 Created: Jan. 22, 2014
HT does offfer a hosted business VoIP service. The HT residentail Voice / TV / Internet bundle is VoIP, but they don't really say it is. They use the "Phone" port on the ONT, not the one on the RG.
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