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Latest by ATTCustomerCare:
  • ATTCustomerCare's Latest Topics
    Zero Overage. Zero Worries. AT&T is proud to introduce the Mobile Share Flex plan! With this plan, you don’t have to worry about paying when you go over your data limit and your unused data rolls over.* All Mobile Share Flex plans come with unlimited talk, text and more! It is a f...
    Zero Overage. Zero Worries. AT&T is proud to introduce the Mobile Share Flex plan! With this plan, you don’t have to worry about paying when you g...
         286 views  •  1 reply  •  0 kudos
    AT&T Smart Limits Having a mobile device is a great tool that allows your kids to keep in touch with you. Not only does a mobile device give your kids access to the world via the internet but it allows your kids to talk to their friends, play online games, and send pictures to eac...
    AT&T Smart Limits Having a mobile device is a great tool that allows your kids to keep in touch with you. Not only does a mobile device give your...
         289 views  •  1 reply  •  0 kudos
    Connecting your Printer to WiFi Connecting via WPS Locate your printer manual. You will want to learn how to access the printer WiFi settings. Some printers are able to connect via WPS. If your printer has the capability to connect this way: Log into your gateway at http://192.168.1.2...
    Connecting your Printer to WiFi Connecting via WPS Locate your printer manual. You will want to learn how to access the printer WiFi settings. Some pr...
         56 views  •  1 reply  •  0 kudos
    Connecting your Google Home Open the Google Home app . Make sure to connect your mobile device/tablet to the same Wi-Fi network that you intend to use to set up your Google Home device. Tap Devices , the TV and speaker icon in the top right corner of the screen. Tap Set up in the card...
    Connecting your Google Home Open the Google Home app . Make sure to connect your mobile device/tablet to the same Wi-Fi network that you intend to use...
         191 views  •  1 reply  •  0 kudos
    Connecting Roku Stick to your WiFi Make sure you have your WiFi information. If you do not have it, you can find it here . Go to Settings > Network > Wireless > Set up new wireless connection . Locate your network from the list of available networks. Enter your password. Thre...
    Connecting Roku Stick to your WiFi Make sure you have your WiFi information. If you do not have it, you can find it here . Go to Settings > Network...
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  • ATTCustomerCare's Latest Replies
    Hi @tfinley173 , The IP assigned to your service will typically not match your location as it is based on your provider location when the provider registers the IP. For streaming you will typically be using location services so be sure to have it turned on. If traveling outside of you...
    Hi @tfinley173 , The IP assigned to your service will typically not match your location as it is based on your provider location when the provider reg...
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    When you notice the internet go down, is it just that one device or do all the devices, including the hard wired devices, go down? What do the lights show on the gateway. The important ones are the power, broadband, and service lights. If they are not solid green, then your services w...
    When you notice the internet go down, is it just that one device or do all the devices, including the hard wired devices, go down? What do the lights...
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    Hello @Kicktothecurb , I am sorry you have been having so much trouble getting help for your service billing. I am glad to help. Send us a private message to @ATTCares and please include your name, account information, and best contact number. Thank you for being the best part of the...
    Hello @Kicktothecurb , I am sorry you have been having so much trouble getting help for your service billing. I am glad to help. Send us a private mes...
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    Hi @baskoner , I am sorry about the issues you are having with your network connection. Is the problem with your Surface Pro 4 or all your devices? One thing that may help is disabling the IPv6 . Let us know how it goes. David, AT&T Community Specialist
    Hi @baskoner , I am sorry about the issues you are having with your network connection. Is the problem with your Surface Pro 4 or all your devices? On...
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    Hi @IgnoredMem , I am so sorry about the issues you have had dealing with our customer service. If you are having any problems, I will be glad to help. If you could please send me a private message with your name, account number, and a good number to reach you, I will do my best to he...
    Hi @IgnoredMem , I am so sorry about the issues you have had dealing with our customer service. If you are having any problems, I will be glad to help...
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  • ATTCustomerCare's Latest Solutions
    Hi @brnohr , Sorry to read of the trouble you are having attempting to log into those apps! You being able to log into the apps on another device is a good sign. My recommendation is to make sure your device has the latest OS. Also, reinstalling the apps one at a time is recommended....
    Hi @brnohr , Sorry to read of the trouble you are having attempting to log into those apps! You being able to log into the apps on another device is a...
    Wireless  /   Phones & Devices  /   Android
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    Introducing the new AT&T Mobile Share Flex Plans from AT&T! Check out the article above to learn more! ChrisZ, AT&T Community Specialist
    Introducing the new AT&T Mobile Share Flex Plans from AT&T! Check out the article above to learn more! ChrisZ, AT&T Community Specialist
         281 views  •  0 kudos
    Hi @RCBAEW , If you need to enter your E-mail once again, it usually means there is something wrong with the cookie that keeps you connected. This could be due to Firefox of a Virus Scanner or Adware remover that is clearing it out. For Firefox, here is a great thread that goes over h...
    Hi @RCBAEW , If you need to enter your E-mail once again, it usually means there is something wrong with the cookie that keeps you connected. This cou...
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    Hi @michael_1369 , Cool idea! I see how it can work but as of now, not an option. One thing you can do is setup the your system to ring a few times before the call is transferred: Change the number of rings To change the number of rings before forwarding calls: At the dial tone, press...
    Hi @michael_1369 , Cool idea! I see how it can work but as of now, not an option. One thing you can do is setup the your system to ring a few times be...
         305 views  •  1 kudo
    Hi @lews33 , Sorry to read of the trouble you are having logging into your email. The fact it is working on all other devices and not your iPhone points to the device itself. If you are using a a mailbox, verify the settings are correct. If you are using a web browser, delete cache an...
    Hi @lews33 , Sorry to read of the trouble you are having logging into your email. The fact it is working on all other devices and not your iPhone poin...
         285 views  •  0 kudos
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‎01-16-2018 2:05 PM
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