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(366258)
Random "maintenance mode" blocked text messages for nearly two hours

I was not receiving expected text messages for nearly two hours. Then suddenly at least a dozen arrived at the same time. I called ATT to ask what was going on and they told me they detected "unusual network activity" in my neighborhood and put my phone into maintenance mode. Shouldn't we get some k

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AT&T Contractor installing cable bored through my sewer pipe - need risk management contact

@ATTHelp I have called many numbers and been through many loops of the phone menus. I have left a message at the Risk Management voice mail box with the required information and waited the 48 hours and no one called me back. I left a second message 49 hours after the first message with updates. I h

Questions

38

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New service and phone just to get the phone in mail then get told to return it the next day

Has this happened to anyone else .. I just called Friday to see about getting a line with AT&T if I would be approved and I was got a 14 only paid taxes . Then after the call I realized they didn?t add my apartment number to my order so I called back n the guy said he had to cancel the order bc

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4

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Sim related issue

I have recently bought an iphone 15 pro and i don't know which AT&T number was attached to it . Can anything help me from this or how can i get my device unlocked as it is fully paid but didn't completed the 60 days period .

Questions

11

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Prepaid Limbo

I recently switched from T-Mobile to AT&T for the $300 annual plan and wanted to keep my number. They mailed me a physical eSIM, but the QR code didn't work so I phoned customer support to have them activate it. They did so and it seems like my phone number is now on the AT&T network, but I

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19

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Trade In services

Dear Team, I have transferred my billing responsibilities to the new person. But previously I have traded a mobile. But Now I can't able to find the trade discount on my new bill. This also happened on the previous bills where the billing responsibilities were handled by the old person. Please reso

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15

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Accepted Solution

Official Solution

We Hit A Snag Error - Info from the AT&T Community

Hi all, If you were ordering a new device and received the "we hit a snag" error, our teams were made aware and addressed the issue. You can sign back into your account and resume your order. If you continue to get the error, please post below and we can look into it directly. Update: If you are

Questions

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Cannot receive e-mails from IK Multimedia

I've reset my att.net e-mail password. I've removed any and all e-mail filters.  I've checked that there isn't anything directing these emails to the spam, trash, nor archive folders.  Nothing in my settings seems to be set up to prevent e-mails from IK MULTIMEDIA from coming through to m

Questions

11

3

Transferring From Another Provider

Can I ask request compensation for all these issues I've had to deal with from AT&T? Has anyone had issues transferring from another provider and what was the resolution? I created an account online with AT&T, verified military service, tried purchasing two phones online, applied my milita

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Is there a way to talk to someone faster? I have been on hold for two hours today.

See above - I see mentions of a "live chat" feature on different forum posts and AT&T sites but can't find the option.

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9

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(68)
New service and phone just to get the phone in mail then get told to return it the next day

Has this happened to anyone else .. I just called Friday to see about getting a line with AT&T if I would be approved and I was got a 14 only paid taxes . Then after the call I realized they didn?t add my apartment number to my order so I called back n the guy said he had to cancel the order bc

Questions

4

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Anyone else still using an iPhone 14 with AT&T having issues?

Hello,My phone will suddenly not connect to cellular at all - continually says "Searching". AT&T store gave me a new SIM card, but that did not seem to resolve the issue. I've also tried resetting the network settings. At some point, it connected again, but the issue seems to come and go. Anyone

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14

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Task Problems

I have been using Outlook 2007 and just updated to Microsoft 365. I have 5 tasks that are in the system but I can't do anything with.  I can't delete them or edit them.  I can only dismiss them.  Then they pop up several times a day.  They were real task that somehow got into th

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11

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deleting multiple messages

I get 10-30 messages a day and want to delete all of them at once. So far, have been unable to do this.  Flip phone U102AAModel: 

Questions

9

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Prepaid wireless card

The first two numbers of the pin on my prepaid card are scratched off where I can't see them. I chatted online and went to an att store. No one is willing to help. Why use such a poor system if you're not going to do anything to help fix the problem. I can't believe a big company like att just rips

Questions

19

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actualizacion de android en un s21fe

buenas tardes el dia jueves trate de actualizar mi celular por medio se smartwitch, pero en el proceso se quedo la pantalla celeste con unas letras, ya no puedo hacer nada, fui a la tienda oficial de samsung y me dijeron que ellos no pueden hacer nada ya que el celular esta registrado por AT&T,

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Trending Accepted Solutions

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Accepted Solution

Official Solution

Internet down

My internet has been down for 2 days without an explanation. I would like a time frame as to when it will be on

Questions

622

7

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Accepted Solution

Official Solution

Unlock My IPhone

Unlock 

Questions

483

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Accepted Solution

Official Solution

AT&T callers unable to reach Ring Central phone numbers

At of 3/11 @ 8:00pm we have detected that people using AT&T are unable to reach our Ring Central business phone numbers. They get a has busy when calling.  Ring Central believes it is a routing problem from AT&T

Questions

177

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Accepted Solution

Official Solution

FIXED WIRELESS MESH system

Hello, I currently have ATT Fixed Wireless with the Pace 5268ac gateway. Is there a way to successfully add a third party mesh system without having issues? I live in a large home that doesn't get wifi signal on the other side. Id like to add a mesh system but not sure how that works with fixed wire

Questions

108

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Official Solution

ipad cellular data mysteriously stopped

I have an iPad Air (3rd) that has had AT&T wifi+cellular since 2019 when i purchased it. Today i tried to use the cellular and now It is asking me to add a cellular plan (transfer from other device or add a new plan).  My Callier is listed as "iPad 58.0" and the Data number is "unknown".&n

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