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Uverse Fiber Optic TV freeze ups

After weeks of advertising, we allowed AT&T to "upgrade" our service to fiber optic. The internet is VERY fast, and all the TVs were working when the technician left the house. Several hours later, the TV picture froze for a little over a minute, and then came back on after missing that minute o

Questions

14

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Updated U-Verse app has garbled account information and the wrong channels

I just tried to use my U-Verse app, had to update and now all the system info is garbled letters and numbers and the tv stations are not ours. I have deleted the app and reloaded, but nothing changes.

Questions

1

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WiFi connection problem

I can't turn on wifi on my RAV4 2020. It says "Network connection currently unavailable" two months I try to connect no luck. I pay subscription.

Questions

2.7K

16

Port Forwarding Issues

Port forwarding does not work. I have done all the necessary steps in the Firewall -> NAT/Gaming tab on the router and followed every tutorial I could find on AT&T's website but when I go to check if the the port is open externally it isn't. When I had spectrum this was such an easy feature,

Questions

10

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Accepted Solution

Iphone 15 pro max screen issues

This phone is the worst. Anyone else having issues doing everything on the Iphone15 pro max? The touch screen is terrible. I've updated software, turned on and off, did all the tricks. My options are to return and pay the restocking fee or live with this crappy new phone.

Questions

8

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Reading text messages

I can see my text messages on line but I can't read them. How can I read my text messages using my laptop?

Questions

9

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AT&T stole, Reps keep lying

After a week of service outages and a replaced router, I cancelled my account with AT&T over the phone on February 27. This was one day into the new billing cycle, but since service had been out for a week, the representative made explicitly clear that my account would not be charged again for a

Questions

17

4

International Travel Add On

Daughter will be in Europe on a school trip. I want her to be able to purchase the International Travel Add On when she arrives. Instructions say: "Buy the add-on by replying to the text you get from us when you reach your destination." Are there any other steps like passwords or logging into an acc

Questions

16

4

0

No internet

Connected to to hotspot from multiple devices- looks like it should be working but we cannover access any site. Confirmed that we are getting IP address from the device. I can connect to the management page of the device. I have factory reset - and have joined via WPS and password. Still not inter

Questions

10

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0

Accepted Solution

Official Solution

locked out of phone

I'm on deployment, on a ship and I'm locked out of my phone

Questions

91

8

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Updated U-Verse app has garbled account information and the wrong channels

I just tried to use my U-Verse app, had to update and now all the system info is garbled letters and numbers and the tv stations are not ours. I have deleted the app and reloaded, but nothing changes.

Questions

1

0

0

Denied return labels within 14 days and lied to

<span;>Hello, <span;>On March 16, we were just supposed to have our internet upgraded to fiber for free, but an AT&T in-home expert came to our home before the technician and scammed us. He said we would get cheaper wireless cell phone service if we switched from T-Mobile, that our b

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7

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0

Mark the spot. App

Would be greatly appreciated if AT&T brought it back.

Questions

6

0

0

Office 2021 Outlook on a Windows 11 PC will not connect to att.net email account

Upgraded from a Windows 10 PC with MS Office 2021 (Home version) to a new Windows 11 PC with MS Office 2021.   Used the exact same POP settings on the new PC but it will not connect to my .att.net account.  When I add my account it asks for my user name and password for a "pop.mail.y

Questions

3

0

0

I can't access my old sbcglobal email

SOOOO third attempt.... I can't access my old sbcglobal email and have tried everything I could think of. I'm trying again and would love to speak to an agent or something via chat. On my previous posts, the chat wasn't working on my phone so I couldn't get to a solution. Sadly I don't know the pas

Questions

7

0

0

Samsung s23 issue

My s23 phone plays AT&T firefly ringtone intermittently at maximum volume for no apparent reason.  I cannot adjust volume but can change to silent.  

Questions

11

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0

Trending Accepted Solutions

(63)

Accepted Solution

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Billing

Wanting to make payment arrangements to get my service turn back on

Questions

220

2

0

Accepted Solution

Official Solution

Return of Gateway

I’m a current customer. I had to have my gateway replaced several months ago. I just realized that I forgot to return the old equipment. If I return it now, can I get the credit for the non return fee on my account?

Questions

130

5

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Accepted Solution

Official Solution

GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

Questions

121

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0

Accepted Solution

Official Solution

Closed

is there someone I can submit a complaint to? Will it matter?

I purchased a brand new iphone through ATT. Discovered the cable port has never worked (usually use wireless charging, needed to use a cable on a trip). Despite having insurance and AppleCare, I have to pay $150 to get a "new" phone, which arrived today and is actually a rebuilt phone instead of new

Questions

114

9

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Accepted Solution

Official Solution

Device Unlock Request for a new fully paid off phone that has never been on the AT&T network.

I recently won a competition AT&T was hosting, and the prize included a new Galaxy S24U. The phone arrived but since this was never activated on the AT&T network the IMEI is not showing up as an AT*T phone when submitting a device unlock request. I have called customer service and went to my

Questions

102

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