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(367466)
AT&T Not Honoring Trade-In Promotion

In October 2023 I agreed to a promotion to trade in two eligible devices from T-Mobile into AT&T for two free iPhone 15 Pros. I shipped the phones in according to the promotion with the pre-paid shipping label and waited the three billing cycles to receive my credit. After not receiving this cre

Questions

32

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Voice Mail Mailbox

I have been trying to contact the main customer service number to reach Telco directly and unable to patch their billing department. I want to remove $8.99 for Voice Mail Mailbox while I already have the Star 98 to Voice Mail. Account # 9544810789730 I'm eagerly waiting for your response and confi

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5

1

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Horrible Internet service

I have been with ATT Home Internet for a few months and feel like I made the biggest mistake switching over. I am so tired and frustrated with the lack of ATT internet service. My signal drops or pauses every few minutes several times a day. It disconnects everything TV, wifi, etc.  This is b

Questions

29

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Accepted Solution

The time for shows on the FOX news network is off by an hour

When I look at the guide, the FOX news channel shows have their scheduled time 1 hour later than what it should be. My brother has another provider and his still shows the usual times on his guide. Does anyone know why this is happening?

Questions

204

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complaint!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I need to file a complaint with corporate. An employee needs to go work for mcdonalds. I want my (Edited per community guidelines)ing money back from a bill i paid and then cancelled 4 days later. They said I would get a refund. Now they say.....oh sorry for you, no refund. Auto payment, been with a

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16

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uverse tv app no longer available for download in amazon appstore after latest at&t update. When will you fix it?

at&t uverse tv app for firetv broken by your recent app update. Please fix ASAP.

Questions

22

5

Devices won't connect after router reboot

Pace 5268 Modem/router. Roku stopped connecting.  Roku troubleshooting was reboot the router.  Did that.  Now a number of simpler devices (Digital picture frame, HP printer, Tailwind Garage door opener) won't connect.  iPads, phones and Roku all connect.  All find the route

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3

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Closed

Shocking!! Got ripped off by ATT

ATT is charging me a ridiculous fee $370 with an ongoing monthly charge of $217 (one line wireless with my own device). I was shocked!   No where near what I was told before transferring my mobile service from a different carrier.   Getting ripped off.  $30 activation fee w

Questions

884

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ringer volume in car

Shortly after I start my car (Audi), the volume on my phone goes all the way up. I have to remember every time I exit the vehicle to lower it. It's a major pain! How can I fix this? I even deleted the Audi app, but that didn't work.

Questions

5

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unlock request told me to use the unlock app on the phone... which doesn't exist!

I'm attempting an unlock on a little flip phone- an AT&T (Foxconn) "EA211101" with KaiOS.  if I put a non-AT&T SIM card in it and turn it on, it asks for an unlock code...  so I submitted the request online (as I have done many times with smartphones), but the emailed response sai

Questions

571

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(53)
Devices won't connect after router reboot

Pace 5268 Modem/router. Roku stopped connecting.  Roku troubleshooting was reboot the router.  Did that.  Now a number of simpler devices (Digital picture frame, HP printer, Tailwind Garage door opener) won't connect.  iPads, phones and Roku all connect.  All find the route

Questions

3

0

0

ringer volume in car

Shortly after I start my car (Audi), the volume on my phone goes all the way up. I have to remember every time I exit the vehicle to lower it. It's a major pain! How can I fix this? I even deleted the Audi app, but that didn't work.

Questions

5

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0

Internet connection keeps dropping, I want to buy my own router

My connection, DSL keeps dropping. I see others have had this problem( before my connection dropped) A tech came out and said the outside wiring was fine. He almost replaced my BGW 210-700 router which has already been replaced about yearly. He tried using different ethernet posts for the Directv an

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7

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ATT OR ELSE

I tried the cell phone service for less than a week and they want $600.00. I talked to customer service several times and I went back to the store twice. They don't care. They either want to overcharge you or ruin your credit and they don't care which. We'd be better served by the mob.

Questions

11

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Phone Booth at Compton and 111st St, LA, CA

We're reaching out to ask if this phone booth is owned by AT&T/PacBell. Located at the intersection of Compton and 111st St in LA, CA, I've attached more information on the phone booth down below. If this is not owned by AT&T, I was hoping if you could point me in the right direction to whom

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10

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Service

ATT has THE WORST customer service and service! You thoughtless folks sent a salesman to my house this morning rather than the technician I desperately need. Seriously what are you thinking, I've had no internet for a week you keep messing up appointments and you've compromised my private data, oh y

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Trending Accepted Solutions

(70)

Accepted Solution

Official Solution

Closed

Is this a fraudulent email?

I received an email from this address: myAT&T <[email scrubbed]>. The text of the email is below.  Is it an email actually sent by AT&T? Dear Customer, At AT&T, we prioritize the security of our customers' information and are committed to maintaining transparency in all

Questions

1.6K

1

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Accepted Solution

Official Solution

I Cancelled ATT service. Do I still need to pay the bill?

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

Questions

235

10

0

Accepted Solution

Official Solution

Unblock Roblox

Internet is blocking roblox - how do I change settings to allow?

Questions

206

6

0

Accepted Solution

The time for shows on the FOX news network is off by an hour

When I look at the guide, the FOX news channel shows have their scheduled time 1 hour later than what it should be. My brother has another provider and his still shows the usual times on his guide. Does anyone know why this is happening?

Questions

204

10

0

Accepted Solution

When is ATT going to push out the April update?

My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.

Questions

186

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