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ATT is not giving me credit for 2 traded-in phones

I traded in two phones (an iPhone 14 Pro and an iPhone 14) in December 2023, but AT&T has continued to charge me $50 per month per line for new lines and has not provided the expected trade-in credits.Additionally, AT&T created a temporary line (341-233-XXXX) to port my number, but they are

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A glimpse for new customers, in how AT&T support might (not) work.

Well I fell for it. At&t fiber just became available in my neighborhood and came in a bit cheaper for the same speeds. I switched one week ago today and some issue arised with either the fiber or the modem itself (tech support can't tell) and I have lost internet access. Not the worst thing ever

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8

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New Iphone 15 PRO MAX

My new phone is acting horrible. Calls do not go out (wifi calling) my apps don't open, my apps stall & jam, calls go straight to voice mail, I get delayed voicemails. It's terrible and annoying. I purchased a new phone to fix all these horrible problems from my iphone 11, THE THING IS....my 8 y

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7

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Official Solution

Pinned

AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

Questions

6.4K

12

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Support number for cell booster.

Is there a number for support on the cell booster or put in a complaint to. I stepped away and even though we have WiFi calling on we missed texts and calls. My husband?s depends on the phone for work and it was work related text that he missed.

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76

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Data Breach

What is AT&T doing about the recent data breach, besides claiming it did not come from their network?

Questions

16.5K

38

Accepted Solution

Unable to receive verification code SMS messages

We just switched to AT&T today. When we got home we tried to sign into some of our apps and of course they need to verify we are the owners of the account and they require sending SMS messages. However we have not been able to receive these. We have: -verified we can receive SMS messages -upd

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24

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not receiving email-to-text messages from a particular server

A server is using an email program called mutt to send emails to individual users. I have instructed it to send the email to [email scrubbed] (not my real phone number). Just in the past week or two, I am no longer receiving the text messages. My colleague and my students are continuing to receive t

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5

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deceased family member email account

My grandfather passed away last June. My family had access to his email through his iPhone, and we have the email and password with plans to access through Currently. We disconnected his cell phone last month and now we are unable to access his email through Currently. When prompted to verify identi

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2

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No User ID, can't log into my att.net account

I have a very old att.net email account. I never created a User ID with it, so it won't let me log in. Please help!

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17

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(70)
ATT is not giving me credit for 2 traded-in phones

I traded in two phones (an iPhone 14 Pro and an iPhone 14) in December 2023, but AT&T has continued to charge me $50 per month per line for new lines and has not provided the expected trade-in credits.Additionally, AT&T created a temporary line (341-233-XXXX) to port my number, but they are

Questions

2

0

0

A glimpse for new customers, in how AT&T support might (not) work.

Well I fell for it. At&t fiber just became available in my neighborhood and came in a bit cheaper for the same speeds. I switched one week ago today and some issue arised with either the fiber or the modem itself (tech support can't tell) and I have lost internet access. Not the worst thing ever

Questions

8

0

0

deceased family member email account

My grandfather passed away last June. My family had access to his email through his iPhone, and we have the email and password with plans to access through Currently. We disconnected his cell phone last month and now we are unable to access his email through Currently. When prompted to verify identi

Questions

2

0

0

Totally locked out of email

I?ve used the same account for over 20 years and suddenly I?m locked out of my email because I don?t know what my 2 security questions were 24 some years ago.. Call center help desk is totally useless. I don?t see the option for a text temporary password?

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6

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Recover Voicemail Greeting

I wish to recover my voicemail greeting. I change to a different Provider. I still have ATT account I did not cancel out. I was not aware i would my voicemail Greeting.

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6

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Max log in problems

Trouble logging in to Max. Trying to connect through provider (AT&T) but ending up on a “something’s gone wrong” page.

Questions

6

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Trending Accepted Solutions

(71)

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ATT Cell Booster - SOS only?

Praying I don't just have a dead paperweight now. I have an ATT Cell Booster (the 4G one, misleading name since it is ethernet and not a booster), and all of the sudden yesterday, my phone starts showing SOS only and zero bars as the signal. iPhone 12 Pro Max. My wife's phone, iPhone 14 Pro, is show

Questions

355

90

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Having issues paying for my phone bill

Currently i am negative $350 for my phone bill and have been like this for 3-4 months since i have been unemployed since then. I have been struggling to pay it, my family or friends can’t help because they are struggling themselves financially and it doesn’t help that i can’t call or use my phone be

Questions

149

1

0

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Cancel payment

Hi, i made payment in advance for next month by accident. I would like to cancel it. I am tourist and Will return soon home. No need to have card for next month

Questions

141

3

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International Travel

I will be traveling to Costa Rica just for a short visit in May. Anyone with advice on the steps to take?  or what you have done that worked?  Thank you in advance.

Questions

121

3

0

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Official Solution

Does Internet Air Hub have a gateway address (ie: http://192.168.1.xxx)

I just ordered ATT Internet Air and will be receiving my Hub soon. I want to know if there is a way to access the Hub via my laptop?  I want to control it with my laptop and not a phone app.  With my router I just use http://192.168.1xxx and have the control there. Thanks in advance for a

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106

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