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(366731)
Unable to receive verification texts, 2FA

as of 10am this morning, iPhone 15 no longer receiving 2FA texts. have reset network settings and texted 'help' and 'on' to desired numbers, but no response.

Questions

9

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SMS/MMS over wifi calling not sending or receiving messages

Here it is March 29, 2024. I have been having this problem since the first of the year.  I have read numerous posts/forums about this same issue, none having any solution.  Probably wishful thinking, but has anything new come up to help remedy this problem?  I have never had an issue

Questions

11

1

0

Poor signal!

Only getting one signal bar on my new iPhone 14 Pro Max. I've tried everything to fix it, to no avail.  Sometimes I lose the signal entirely and it reverts to SOS mode only.  My two-factor authentication codes take way to long to arrive, and sometimes I have to turn the phone off and back

Questions

748

17

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How do I stop the robo calls that started right after talking to att when signing up for new service.

They talked to me about ATT cell service told them I had pay as you go with att . They said I could get all these perks if I switch but would have to change numbers . Said no. Right after hanging up the robo calls started and have never stopped second day now . They call local # and just hang up so

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8

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International Travel Add On

Daughter will be in Europe on a school trip. I want her to be able to purchase the International Travel Add On when she arrives. Instructions say: "Buy the add-on by replying to the text you get from us when you reach your destination." Are there any other steps like passwords or logging into an acc

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14

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Accepted Solution

charged for roaming when cellular data was off

Hi! I recently returned from an international trip. As I always do, I turned off my cellular data as soon as I landed, and used only Wifi for calling and data. Yet when I received my bill, I found several calls were billed as "roaming" when this seems like it should have been impossible without cell

Questions

47

15

Your rudeness

I was a prepaid customer of yours for years, but ordered new phones from Verizon yesterday. Tired of your rudeness. I had autopay for years and every month you would send messages saying " your plan will renew in 10 day's and you will save money, if you have money in your account. HOW RUDE!!!! I com

Questions

42

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What possible causes are there for an instability in connection from the gateway to a hardwired computer?

I WFH and take calls through my work computer and also use VPN's. A month ago, after experiencing many troubles with connectivity taking calls, 2 settings were changed that I needed to improve my ability to do my job. The SIP ALG was disabled and port 5060 unblocked. This has worked perfectly for a

Questions

20

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New Uverse Android App Black Screen

So a new app downloaded for my Android Tablet, Android 13, and I get the program sound but nothing but a black picture. Help!!

Questions

12

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For over three years: U-Verse Movies on Demand freeze and glitch.

Basically, I call up the HELP line, and reboot everything and sometimes it works and sometimes it does not work. Does AT&T offer something more reliable than U-Verse to watch movies on demand? The DVR is no longer used for recordings - I shut down this service long ago. Fiber is coming to my ho

Questions

22

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(60)
Office 2021 Outlook on a Windows 11 PC will not connect to att.net email account

Upgraded from a Windows 10 PC with MS Office 2021 (Home version) to a new Windows 11 PC with MS Office 2021.   Used the exact same POP settings on the new PC but it will not connect to my .att.net account.  When I add my account it asks for my user name and password for a "pop.mail.y

Questions

3

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0

I can't access my old sbcglobal email

SOOOO third attempt.... I can't access my old sbcglobal email and have tried everything I could think of. I'm trying again and would love to speak to an agent or something via chat. On my previous posts, the chat wasn't working on my phone so I couldn't get to a solution. Sadly I don't know the pas

Questions

6

0

0

Samsung s23 issue

My s23 phone plays AT&T firefly ringtone intermittently at maximum volume for no apparent reason.  I cannot adjust volume but can change to silent.  

Questions

11

0

0

No internet

Connected to to hotspot from multiple devices- looks like it should be working but we cannover access any site. Confirmed that we are getting IP address from the device. I can connect to the management page of the device. I have factory reset - and have joined via WPS and password. Still not inter

Questions

7

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38809090 charge Prepaid phone without calls or messages

I get "LOTS" of bogus text msg charges every week from the 38809090 number. I do not make or receive calls when the charges occur.  ATT needs to fix this.  THis is on a Prepaid phone and it is draining my minutes dry.  

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10

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Static Public IP SIM needed

I have a device that requires a public IP for remote management/access. Can someone from ATT please help me to get a SIM that has a public IP. I do have a business.

Questions

7

0

0

Trending Accepted Solutions

(74)

Accepted Solution

Official Solution

Billing

Wanting to make payment arrangements to get my service turn back on

Questions

217

2

0

Accepted Solution

Official Solution

Return of Gateway

I’m a current customer. I had to have my gateway replaced several months ago. I just realized that I forgot to return the old equipment. If I return it now, can I get the credit for the non return fee on my account?

Questions

130

5

0

Accepted Solution

Official Solution

GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

Questions

121

3

0

Accepted Solution

Official Solution

Closed

is there someone I can submit a complaint to? Will it matter?

I purchased a brand new iphone through ATT. Discovered the cable port has never worked (usually use wireless charging, needed to use a cable on a trip). Despite having insurance and AppleCare, I have to pay $150 to get a "new" phone, which arrived today and is actually a rebuilt phone instead of new

Questions

112

9

0

Accepted Solution

Official Solution

Device Unlock Request for a new fully paid off phone that has never been on the AT&T network.

I recently won a competition AT&T was hosting, and the prize included a new Galaxy S24U. The phone arrived but since this was never activated on the AT&T network the IMEI is not showing up as an AT*T phone when submitting a device unlock request. I have called customer service and went to my

Questions

102

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