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(367233)
internet down/outage and we have not been informed as to why

why is our fiber/internet service down? has been down since 3am ET this morning. we never received any notifications from at&t until several hours later. at&t gave us an 11am ET time for the service to be restored, then extended it to 9pm ET! we run a small business, this is the second outag

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Data Breach Email

I am a previous AT&T client (had DirecTV and Internet) through them. I am not a current client. However, I received an email yesterday from AT&T about the data breach saying my information was involved in the recent data breach, and that I was offered two years of credit monitoring due to th

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COMPLAINT - Magin Razani 2024

During my time in Hawaii, Local Law Enforcement took up to 7 incident reports for missing cell phones of mine. Most of them disappeared on the BUS. Most busses had cameras,. Most videography went un-examined. All the thieves got away with my phones!I did address this immediately the day my phone dis

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14

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House is Missing Fiber Box

I was sent my self installation kit yesterday. We tracked down where the fiber box should be, but there is nothing there for us to plug our new kit in. I’ve read other forums that there is a $99 charge to have a tech sent to install a new in these cases, despite having been told that fiber service i

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my online Samsung Galaxy A14 5G - AT&T PREPAID - 64GB - order got cancelled however two time 43.46 USD transction on my credit card.

my online Samsung Galaxy A14 5G - AT&T PREPAID - 64GB - order got cancelled however two time 43.46 USD transction on my credit card. called so many time to customer care very pathetic service.

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4

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Reaching Customer Service Live Agent 24/7

Is there a good number that someone can reach a live agent 24/7? We recently had an emergency while abroad and none of the numbers online could connect us to someone live.  

Questions

18

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Unable to retrieve a password reset link

While trying to reset my password for a website, I'm not receiving the reset link sent that is automatically sent to my email. This just started happening a week ago, I've been logging onto the website for  years.  I've checked my spam...nothing.  I checked my blocked emails...nothin

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7

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Accepted Solution

model 1070 on hold indicator light not going off after answered by ML17929

I have a customer using (3) 1070 phones and (1) ML17929 - when a call is placed on hold with the 1070 and picked up by the ML17929 the on hold indicator light on the 1070 does not change - it continues to flash green and beep on the 1070 even after the call is answered and then ended on the 17929 -

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trusted site

How can we stop blocking a trusted site? it keeps getting blocked.

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7

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WIFI CALLING DOESN'T WORK!!!!!!

WIFI CALLING DOES NOT WORK ON ATT IPHONE SYSTEMS. THIS HAS BEEN A LONG STANDING ISSUE AND HAS NOT BEEN FIXED BY EITHER ATT NOR APPLE.  WE ALL HAVE TRIED YOUR SUGGESTIONS....RESET NETWORK SETTINGS, TURN WIFI OFF/ON, TURN WIFI CALLING ENABLE OFF/ON....NOTHING HAS SOLVED THIS ISSUE.  ITS BEE

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(65)
trusted site

How can we stop blocking a trusted site? it keeps getting blocked.

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7

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I think my data has been leaked!?

Recently I reactivated my phone number and noticed some fraud and stuff happening. I just need instructions on how to make things safe as possible for my family. I’ve noticed some fraud charges on my account and had to destroy that card. My mom changed my number over the phone but I’m worried that i

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15

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Conditional call forwarding stopped working to carriers other than AT&T

Sometime in March - conditional call forwarding stopped working to Google Voice. I have also tried to a Tracfone number and it fails. If I conditional call forward to another AT&T line it works fine. The symptom is an immediate disconnect as soon as the forward starts for unanswered or busy. Un

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7

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How can I change the primary contact on our church account?

I am a secondary - the primary user passed away years ago and no one can access his login. We need to place a trouble ticket and are being asked for a four digit pin that I do not have access to - please help.

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9

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Care code: 203.4 [FL001]

We are locked out of our sbcglobal.net email. When we try "forgot username" or "forgot password" we get response that account is not found. We don't have options to answer security questions.  Chat bot is useless.  How can we recover our bellsouth.net account?

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6

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Hardship Program

Hi I am a RN that has been with ATT 30 years plus, I recently lost my job as a nurse. Are there any programs on First Net that assist clients who have been with at and t forever to help me pay my bill and internet? I tried ACP and they are no longer accepting applications.

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Trending Accepted Solutions

(77)

Accepted Solution

Official Solution

ATT Cell Booster - SOS only?

Praying I don't just have a dead paperweight now. I have an ATT Cell Booster (the 4G one, misleading name since it is ethernet and not a booster), and all of the sudden yesterday, my phone starts showing SOS only and zero bars as the signal. iPhone 12 Pro Max. My wife's phone, iPhone 14 Pro, is show

Questions

371

90

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Official Solution

Having issues paying for my phone bill

Currently i am negative $350 for my phone bill and have been like this for 3-4 months since i have been unemployed since then. I have been struggling to pay it, my family or friends can’t help because they are struggling themselves financially and it doesn’t help that i can’t call or use my phone be

Questions

155

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Accepted Solution

Official Solution

Cancel payment

Hi, i made payment in advance for next month by accident. I would like to cancel it. I am tourist and Will return soon home. No need to have card for next month

Questions

142

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Accepted Solution

Official Solution

International Travel

I will be traveling to Costa Rica just for a short visit in May. Anyone with advice on the steps to take?  or what you have done that worked?  Thank you in advance.

Questions

124

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Accepted Solution

Official Solution

Does Internet Air Hub have a gateway address (ie: http://192.168.1.xxx)

I just ordered ATT Internet Air and will be receiving my Hub soon. I want to know if there is a way to access the Hub via my laptop?  I want to control it with my laptop and not a phone app.  With my router I just use http://192.168.1xxx and have the control there. Thanks in advance for a

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