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charged for roaming when cellular data was off

Hi! I recently returned from an international trip. As I always do, I turned off my cellular data as soon as I landed, and used only Wifi for calling and data. Yet when I received my bill, I found several calls were billed as "roaming" when this seems like it should have been impossible without cell

Questions

43

13

New Uverse Android App Black Screen

So a new app downloaded for my Android Tablet, Android 13, and I get the program sound but nothing but a black picture. Help!!

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11

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My website is being block by AT&T in a specific region.

I have developed a new website for a client and it is being blocked by AT&T in a specific region (southeastern Wisconsin). How do I get AT&T to recognize it as a legit business and website so that the website won't be blocked. I have tried emailing the Postmaster/abuse email twice (mentione

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9

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Accepted Solution

All in one fiber internet deal

I wanted to ask if this all-in-one deal is for people who already have service with ATT or only people who currently don't have service, it says 20 dollars off the internet price so would that mean the $35, 300-speed internet package would be 15 dollars a month to my knowledge? I currently have 5 li

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540

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Internet air connection to remote building

I have just installed Internet Air to replace poorly performing hard wire. The hard wire came to the house and then another wire went to a separate AirBnB with it's own router.  How do I do this with the new system?  Can I daisy chain extenders the approx 75 feet from the unit to the apar

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Billing errors, phone suspended, identity theft, help!

October 2023 ATT Sale: Get $1000 off a complete, undamaged 12 Pro Max when you upgrade to a 15 Pro MaxI upgraded two 12 Pro Max (I paid off the previous installments of the 2 12Pro Max and paid the taxes on the two new phones 15 Pro Max. ) to the 15 Pro Max. One of the 15 Pro Max was suspended in ea

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15

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Update

Samsung s21ultra will not update from Android 13 to 15, tried everything

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Closed

OP07Wos Turn on Wi-Fi calling error

Hello my name is Stephanie, I keep getting a error message of OP07Wos turn on wi-fi calling on my phone. I am with Pure Talk and I'm using a BLU G 91s phone. I'm also using Android 11. I have called both places and no one know how to turn this off or even had this issue. I have confirmed with both c

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We can't unlock your device right now. Looks like you recently got a 2-year upgrade for

"But don't worry! You can submit a new unlock request when your 14-day return policy period ends." This has been more than 14 days but no luck. How can i proceed? Thank you

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Enhancing Wi-Fi in Multi-Story Homes: Navigating Natural Challenges

Hello community, As we troubleshoot Wi-Fi signal strength in multi-story homes, let's draw parallels to our experiences with natural challenges, like maintaining a gravel driveway in snowy conditions. Despite efforts, the signal struggles upstairs, much like navigating a gravel driveway in heavy sno

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(63)
Office 2021 Outlook on a Windows 11 PC will not connect to att.net email account

Upgraded from a Windows 10 PC with MS Office 2021 (Home version) to a new Windows 11 PC with MS Office 2021.   Used the exact same POP settings on the new PC but it will not connect to my .att.net account.  When I add my account it asks for my user name and password for a "pop.mail.y

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I can't access my old sbcglobal email

SOOOO third attempt.... I can't access my old sbcglobal email and have tried everything I could think of. I'm trying again and would love to speak to an agent or something via chat. On my previous posts, the chat wasn't working on my phone so I couldn't get to a solution. Sadly I don't know the pas

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4

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Samsung s23 issue

My s23 phone plays AT&T firefly ringtone intermittently at maximum volume for no apparent reason.  I cannot adjust volume but can change to silent.  

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11

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No internet

Connected to to hotspot from multiple devices- looks like it should be working but we cannover access any site. Confirmed that we are getting IP address from the device. I can connect to the management page of the device. I have factory reset - and have joined via WPS and password. Still not inter

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7

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38809090 charge Prepaid phone without calls or messages

I get "LOTS" of bogus text msg charges every week from the 38809090 number. I do not make or receive calls when the charges occur.  ATT needs to fix this.  THis is on a Prepaid phone and it is draining my minutes dry.  

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10

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Static Public IP SIM needed

I have a device that requires a public IP for remote management/access. Can someone from ATT please help me to get a SIM that has a public IP. I do have a business.

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7

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(73)

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Official Solution

Billing

Wanting to make payment arrangements to get my service turn back on

Questions

213

2

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Accepted Solution

Official Solution

Return of Gateway

I’m a current customer. I had to have my gateway replaced several months ago. I just realized that I forgot to return the old equipment. If I return it now, can I get the credit for the non return fee on my account?

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130

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Accepted Solution

Official Solution

GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

Questions

121

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Official Solution

Closed

is there someone I can submit a complaint to? Will it matter?

I purchased a brand new iphone through ATT. Discovered the cable port has never worked (usually use wireless charging, needed to use a cable on a trip). Despite having insurance and AppleCare, I have to pay $150 to get a "new" phone, which arrived today and is actually a rebuilt phone instead of new

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111

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Accepted Solution

Official Solution

Device Unlock Request for a new fully paid off phone that has never been on the AT&T network.

I recently won a competition AT&T was hosting, and the prize included a new Galaxy S24U. The phone arrived but since this was never activated on the AT&T network the IMEI is not showing up as an AT*T phone when submitting a device unlock request. I have called customer service and went to my

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