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Return Process, and Installment Removal for iPhone Device Purchase

I made a big mistake switching to AT&T. The signal is terrible! There are reasons why I cannot return my iPhone 15 Plus in-store; it needs to be mailed. I received a notification from AT&T that my shipment was delivered on April 8, and that's it. I've been calling AT&T every day to trac

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secure mail key by att

Have MS Outlook and it will not accept the ATT secure mail key . Have tried many different mail keys all with the same result.

Questions

8

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FireTV Uverse App

Asking for any others having issues with Uverse app on FireTV. I have one fireTv that has updated app that works as intended (minus not being able to exit out of). However have 2 other FIreTVs slightly older generations but still 4ks that the app either does not update and crashes when trying to wat

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5

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How to cancel an account and start a new one

I need to cancel my dad's account which has 2 cell phones and a galaxy watch. I need to transfer one of those cell phone into an account in just my name.  How can I do that?  I have been given the runaround with this.  My dad just entered into a nursing home and doesn't need his cell

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4

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Accepted Solution

Does AT&T have a modem/Router with Fiber output instead of ethernet cables?

We have fiber internet and the default router that AT&T provides only has an ethernet cable for output connections. I just recently configured a pfsense micro PC with an 2x SFP+ connections. I want to do a passthrough connection from the AT&T modem to my pfSense micro PC using fiber. 

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VPN Connectivity Stopped Working

All of a sudden, my VPN Connectivity into my company stopped working. All my other devices are working just fine but for some reason I cannot connect via VPN using Zscaler to company network. It works fine in I use my mobile hotspot. I have tested using Wifi and hard wiring my laptop. After testing

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83

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Lost contacts

All contacts are gone. Have no other device or account with contacts. There is no deleted contacts or restore contacts option when I go to contacts.

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3

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AT&T not honoring trade-in promotion

At the end of January, AT&T ran a promotion to trade in your Samsung phone in any condition for an S24. Once I got the new phone, I sent back my S7 and received confirmation that it was received.  I waited 3 billing cycles for the credits to be applied and when that didn't happen, I contac

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25

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print out of my call logs for three months

need a print out for the last three months og my call logs

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7

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Accepted Solution

Official Solution

Data Breach

What is AT&T doing about the recent data breach, besides claiming it did not come from their network?

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Return Process, and Installment Removal for iPhone Device Purchase

I made a big mistake switching to AT&T. The signal is terrible! There are reasons why I cannot return my iPhone 15 Plus in-store; it needs to be mailed. I received a notification from AT&T that my shipment was delivered on April 8, and that's it. I've been calling AT&T every day to trac

Questions

1

0

0

Lost contacts

All contacts are gone. Have no other device or account with contacts. There is no deleted contacts or restore contacts option when I go to contacts.

Questions

3

0

0

How can i search my spam folder?

How can i search my spam folder? Sometimes emails get mistakenly sent to Spam. I need a way to be able to search the Spam folder.

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5

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iPhone 14 Pro Max returned and erroneously counted as damaged

I sent in a 14 Pro Max as trade in and received an email today that it was counted as damaged and I will receive a $90 credit and therefore a charge of $660 on my next bill. I carefully read the trade in terms before sending in the phone and it met all conditions. The phone did have a scratch on the

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5

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Sales rep never called back….

We switched from Comcast to AT&T for internet. Right after installation a sales person came to the door, then spent about 4 hours (seriously) in our house giving us deals on switching from Verizon for our cell phones. Our new AT&T phones are to come today. She told us just call her when they

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6

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Internet Air - Turn 5G Off

Can you turn off or disable 5G on the new Internet Air modems? Thanks!

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8

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Trending Accepted Solutions

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Is this a fraudulent email?

I received an email from this address: myAT&T <[email scrubbed]>. The text of the email is below.  Is it an email actually sent by AT&T? Dear Customer, At AT&T, we prioritize the security of our customers' information and are committed to maintaining transparency in all

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Accepted Solution

April 2024 Experian offer

I received an email on April 15, 2024 purporting to be from AT&T offering free ExperianIdworks protection for one year. Since I do not click on links contained in emails, I went to the Experian website to find where to sign up for this free service. I could not find where/how to sign up  b

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378

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Accepted Solution

When is ATT going to push out the April update?

My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.

Questions

316

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Accepted Solution

Official Solution

I Cancelled ATT service. Do I still need to pay the bill?

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

Questions

276

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Accepted Solution

Official Solution

iPhone payment

Is there a way to pay just towards your phone cost, and not phone usage.

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237

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