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My device unlock was approved, yet instead of a link I received "Your unlock instructions: ${masterData.unlockInstruction}"

As the subject line states, my unlock request was approved but I did not receive a link to the unlock instructions. It appears to be a reference to a function that is *supposed* to return a link, but obviously that function didn't return a value. It's sad that I have to resort to posting on an AT&

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Unlock instructions: ${masterData.unlockInstruction}

In my "Use these instructions to unlock your device" email from ATT, it refers to "Unlock instructions: ${masterData.unlockInstruction}" and I'm unable to unlock. Please advise with corrected instructions.

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3

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Nighthawk M1, prepaid, using in Canada?

I have an ATT Nighthawk M1. When I travel and need data, I pay the $50 for the month, and I have 100GB of data.  Been working fine for a few years. THIS YEAR, I'm going into Alberta for a month or so, and will need data.  What do I need to do to make this work on ATT?  As far as I k

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4

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Unable to connect TV to internet

I have ATT Air, I tried connecting Samsung Smart TV to internet using wi-fi, It says connected to local network but not to the internet, tried using wired connection using ethernet, same thing. other devices such as phones and laptops can connect without any issues. Please help. Thanks

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15

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AT&T not honoring trade-in promotion

At the end of January, AT&T ran a promotion to trade in your Samsung phone in any condition for an S24. Once I got the new phone, I sent back my S7 and received confirmation that it was received.  I waited 3 billing cycles for the credits to be applied and when that didn't happen, I contac

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7

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Refusal To Close My Account & User Profile

Six years ago I thought I closed my internet account with AT&T. A few days ago I learned from an official AT&T email that my information was leaked on the dark web. The leaked information contained my address, phone number, SSN, and more. In addition to credit freezes and fraud alerts I put

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19

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uverse tv app no longer available for download in amazon appstore after latest at&t update. When will you fix it?

at&t uverse tv app for firetv broken by your recent app update. Please fix ASAP.

Questions

27

9

Accepted Solution

My over 60 years of a family generational (land line) phone is being double billed!! Help!!

So... life is busy. I just have usually written a check for my land line services and now, I have just found out that they have been double billing me for a while and not one person who I've spoken to will give me or transfer me to a phone number where I can speak to someone state side who I can tal

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8

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ATT Fiber and Google Mesh question

I have ATT fiber with the 320 router.  I purchased the Google wifi mesh system that came with 3 hockey puck looking extenders.   setting up was a breeze but im not sure I did it correctly.  The ATT network name is Lang Family WiFi. But the google network name is Lang WiFi.  So when you’re on a phone

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9

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No data without wifi

I have a galaxy note 20 ultra. I have never had any issues with it until three weeks ago. I can no longer do anything with it unless I'm connected to wifi. No calls, no texts, no internet. I took the phone in and received a new sim card, I have reset network settings, power cycled more times than I

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(56)
Unlock instructions: ${masterData.unlockInstruction}

In my "Use these instructions to unlock your device" email from ATT, it refers to "Unlock instructions: ${masterData.unlockInstruction}" and I'm unable to unlock. Please advise with corrected instructions.

Questions

3

0

0

Nighthawk M1, prepaid, using in Canada?

I have an ATT Nighthawk M1. When I travel and need data, I pay the $50 for the month, and I have 100GB of data.  Been working fine for a few years. THIS YEAR, I'm going into Alberta for a month or so, and will need data.  What do I need to do to make this work on ATT?  As far as I k

Questions

4

0

0

No data without wifi

I have a galaxy note 20 ultra. I have never had any issues with it until three weeks ago. I can no longer do anything with it unless I'm connected to wifi. No calls, no texts, no internet. I took the phone in and received a new sim card, I have reset network settings, power cycled more times than I

Questions

4

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Internet connection delay

Hi, We took a new connection for our new home. they have provided the wiring and stuff so fast. I appreciate it. But they need to connect the main line to provide the internet. for that need some underground work. its been 3 days every call with the customer service say same answer that "technician

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6

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Fraud text ATT

AT&T: JOHN, Your past due AT&T Wireless account needs your review. $92.30 needs to be paid. Please call us to discuss payment options at 833-536-2371. You can also access www.att.com/fastpay. Msg & Data Rates may apply. Reply STOP to stop. I received this text but I am set up on auto pay

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9

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Account sign in

I have a bellsouth.net email account. I got a new phone in February and I am unable to sign into my email on my phone. Tried the phone's email app and the Yahoo mail app. I get the following error message: "Something went wrong. We can't complete your request at this time. Try updating your profile

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Trending Accepted Solutions

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Is this a fraudulent email?

I received an email from this address: myAT&T <[email scrubbed]>. The text of the email is below.  Is it an email actually sent by AT&T? Dear Customer, At AT&T, we prioritize the security of our customers' information and are committed to maintaining transparency in all

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1.9K

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Official Solution

I Cancelled ATT service. Do I still need to pay the bill?

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

Questions

240

10

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Accepted Solution

The time for shows on the FOX news network is off by an hour

When I look at the guide, the FOX news channel shows have their scheduled time 1 hour later than what it should be. My brother has another provider and his still shows the usual times on his guide. Does anyone know why this is happening?

Questions

209

13

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Accepted Solution

Official Solution

Unblock Roblox

Internet is blocking roblox - how do I change settings to allow?

Questions

208

6

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Accepted Solution

When is ATT going to push out the April update?

My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.

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202

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