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Lost AT&T prepaid number due to cancellation while overseas

I am travelling overseas for an extended period, and my AT&T prepaid SIM has become deactivated as my autopay has apparently failed (I didn't receive any email notification about it). I am absolutely desperate to get my number back; it is my contact number for friends and family, and it is link

Questions

7

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Rewards

I was told I would receive $250 + $50 for switching and only received $150 + $50. Where’s the other $100?

Questions

5

0

0

Switched over from other carrier and all that was promised was not applied. Persisting failure to apply discounts.

I called an ATT representative (Brooke in Ocean Springs) to switch my mom from T-mobile on to my plan on December 21, 2023. I took very careful notes about all details. I do have the time of the call and her number to help trace what happened if need be.. It turns out that most things promised were

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5

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Accepted Solution

Official Solution

Data Breach

What is AT&T doing about the recent data breach, besides claiming it did not come from their network?

Questions

32.2K

65

Can you place a shed under fiber line that runs from utility pole to house?

I am wanting to relocate my shed in the backyard. Where I want to place it is under the fiber line that runs overhead from the utility pole to my house. Is it ok. To put a shed under a fiber line and is there a minimum distance that needs to be between the top of the roof of the shed and the fiber l

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10

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Can't Access Our Primary Bellsouth.net Email

We have a primary email account and a sub-account. We received a security alert that our primary email and personal data have been compromised due to a breach of AT&T data so I want to change the password to that primary email.   I am successfully able to access the sub-account but have no

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8

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Got denied by att fraud??

I just got denied by att fraud to open a new account with two lines I was going to port from google fi, I have an 800+ credit score and just got back stateside after 7 years from serving overseas. I tried opening two new att lines and got denied. Interesting how att treats military.

Questions

28

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Voicemail Error O19T

When we call and voicemail should pickup we get an error O19T. No one at the AT&T store or on the phone can fix it.

Questions

10

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my phone turned off and will not turn back on. Battery was not low, bill was paid and spouse has a working phone. charger works fine.

my phone turned off and will not turn back on. Battery was not low, charged works and bill was paid and spouse has a working phone.

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10

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Smart Home Manager app blue screen

I can log into the app, but when it loads it is just a blank blue screen. I have tried deleting and reinstalling the app, clearing the cache, and restarting my device. Nothing is working. Help!

Questions

7

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0

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(51)
Rewards

I was told I would receive $250 + $50 for switching and only received $150 + $50. Where’s the other $100?

Questions

5

0

0

Switched over from other carrier and all that was promised was not applied. Persisting failure to apply discounts.

I called an ATT representative (Brooke in Ocean Springs) to switch my mom from T-mobile on to my plan on December 21, 2023. I took very careful notes about all details. I do have the time of the call and her number to help trace what happened if need be.. It turns out that most things promised were

Questions

5

0

0

Smart Home Manager app blue screen

I can log into the app, but when it loads it is just a blank blue screen. I have tried deleting and reinstalling the app, clearing the cache, and restarting my device. Nothing is working. Help!

Questions

7

0

0

Account number

Hi I went to an att store today and didn’t get an account number for my new service

Questions

12

0

0

AT&T Not Honoring Trade-In Promotion

In October 2023 I agreed to a promotion to trade in two eligible devices from T-Mobile into AT&T for two free iPhone 15 Pros. I shipped the phones in according to the promotion with the pre-paid shipping label and waited the three billing cycles to receive my credit. After not receiving this cre

Questions

15

0

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Accepted Solution

Underground Fiber Terminal identification help

My home was built in 2017 when one lot was subdivided into 7. After the construction was finished, ATT installed Fiber infrastructure buried in my neighbor's front yard. But only one address of the 7 shows Fiber available in ATTs system. After some digging in my neighbor's yard, I found this infrast

Questions

19

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Trending Accepted Solutions

(66)

Accepted Solution

Why does AT&T not tell the truth regarding the breach?

Got on a chat yesterday about this and the AT&T rep said my info wasn't included in the breach. I have it reported by 2 different reputable sources that it is. The AT&T rep also said that there was nothing that they could do because it was not in the leak. So how do I prove them wrong? I rea

Questions

948

3

Accepted Solution

Official Solution

Closed

Is this a fraudulent email?

I received an email from this address: myAT&T <[email scrubbed]>. The text of the email is below.  Is it an email actually sent by AT&T? Dear Customer, At AT&T, we prioritize the security of our customers' information and are committed to maintaining transparency in all

Questions

368

1

0

Accepted Solution

Official Solution

I Cancelled ATT service. Do I still need to pay the bill?

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

Questions

224

10

0

Accepted Solution

Official Solution

Unblock Roblox

Internet is blocking roblox - how do I change settings to allow?

Questions

203

6

0

Accepted Solution

When is ATT going to push out the April update?

My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.

Questions

163

3

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