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Carrier visibility iPad

@ATTHelp Hello, I’d like to submit a request for iPad carrier visibility. Could you please DM me?

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Separating from an Aggregator

Hello, We have about 100 circuits with AT&T. An aggregator that our company is involved with suggested that we switch out our AT&T Circuits and go with a service company they work with - ACC.  It turns out that ACC is a wholesale marketer of AT&T Services. We prefer working with

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17

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Accepted Solution

Does AT&T Send out technicians on billable calls?

Does AT&T Send out technicians on billable calls?We have an installation that is over 90 days old. It was not connected to our Main Distribution Frame in the building we occupy. We would prefer to have AT&T make the extension but our 'Aggregator' is saying that AT&T is refusing to assi

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18

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AT&T Turbo hotspot 3

My PlayStation Portable connects to the hotspot fine but it won’t let me do the remote play to connect to my PS5 back home

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Company Store

I have been told to resolve a billing issue I need to go to a company store only. It took me forever to find a company store on the AT&T webpage.  The closest is 1.5 hours from my home.  In this day and age, I should not have to drive 1.5 hours to resolve an issue that can be done ove

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96

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Data Breach

What is AT&T doing about the recent data breach, besides claiming it did not come from their network?

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67

Fiber Optic In My Area

Hi we currently have Spectrum internet and it (Edited per community guidelines). We work and live in Moraine, Ohio as we own our business. We were hoping to get Fiber Optic but it is not available in our area. Can you please let me know how we can get it in our area? Thanks,  Beth

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11

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BGW320-500

Hi, is BGW320-500 compatible with Bonjour? If yes, how do I turn it on?

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25

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Consumer Beware: Unauthorized AT&T Next Up Fee is Automatically Added to Bill

I recently upgraded a phone in my account at the local AT&T store. I stated that I did not want the AT&T Next Up (SM) option because in a previous upgrade experience (in store as well), it was automatically added without my consent. This time, I made it very, VERY clear that I did not care f

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AT&T Not Honoring Trade-In Promotion

In October 2023 I agreed to a promotion to trade in two eligible devices from T-Mobile into AT&T for two free iPhone 15 Pros. I shipped the phones in according to the promotion with the pre-paid shipping label and waited the three billing cycles to receive my credit. After not receiving this cre

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AT&T Turbo hotspot 3

My PlayStation Portable connects to the hotspot fine but it won’t let me do the remote play to connect to my PS5 back home

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4

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unlock old paid off phone

i have an 11pro paid off that's should be unlocked but it says its still on a account(has to be mine) and has to be removed before unlock. Problem is I have 3 other active lines and those 3 phones are only ones I can see, I don't know how to get to this old phone on my account to remove it.

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9

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Didn’t get a tracking number or shipping receipt for a Next Up Upgrade because of a store manager. Am I screwed?

When I picked up my phone upgrade from my local store, (which messed it up the first time, but that’s a whole different debacle) they gave me my shipping box and my shipping label then told me verbatim “Just tape the label to the box and drop it off in the USPS package drop off.” So I did exactly th

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Rewards

I was told I would receive $250 + $50 for switching and only received $150 + $50. Where’s the other $100?

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9

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Smart Home Manager app blue screen

I can log into the app, but when it loads it is just a blank blue screen. I have tried deleting and reinstalling the app, clearing the cache, and restarting my device. Nothing is working. Help!

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12

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Accepted Solution

Underground Fiber Terminal identification help

My home was built in 2017 when one lot was subdivided into 7. After the construction was finished, ATT installed Fiber infrastructure buried in my neighbor's front yard. But only one address of the 7 shows Fiber available in ATTs system. After some digging in my neighbor's yard, I found this infrast

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(67)

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Is this a fraudulent email?

I received an email from this address: myAT&T <[email scrubbed]>. The text of the email is below.  Is it an email actually sent by AT&T? Dear Customer, At AT&T, we prioritize the security of our customers' information and are committed to maintaining transparency in all

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424

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Official Solution

I Cancelled ATT service. Do I still need to pay the bill?

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

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225

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Official Solution

Unblock Roblox

Internet is blocking roblox - how do I change settings to allow?

Questions

204

6

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Accepted Solution

When is ATT going to push out the April update?

My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.

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168

3

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Official Solution

iPhone payment

Is there a way to pay just towards your phone cost, and not phone usage.

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154

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