Get order status
Did you just order a new device? We've made it easy to check the status of your order!
Total Posts
Total Members
Total Likes
Let us help protect you from unwanted calls, text messages and spam.
Did you just order a new device? We've made it easy to check the status of your order!
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
At the end of January, AT&T ran a promotion to trade in your Samsung phone in any condition for an S24. Once I got the new phone, I sent back my S7 and received confirmation that it was received. I waited 3 billing cycles for the credits to be applied and when that didn't happen, I contac
Questions
•
Wireless
1
0
0
Six years ago I thought I closed my internet account with AT&T. A few days ago I learned from an official AT&T email that my information was leaked on the dark web. The leaked information contained my address, phone number, SSN, and more. In addition to credit freezes and fraud alerts I put
Questions
•
Wireless
9
2
0
Pace 5268 Modem/router. Roku stopped connecting. Roku troubleshooting was reboot the router. Did that. Now a number of simpler devices (Digital picture frame, HP printer, Tailwind Garage door opener) won't connect. iPads, phones and Roku all connect. All find the route
Questions
•
Internet
8
2
0
I have ATT Air, I tried connecting Samsung Smart TV to internet using wi-fi, It says connected to local network but not to the internet, tried using wired connection using ethernet, same thing. other devices such as phones and laptops can connect without any issues. Please help. Thanks
Questions
•
Internet
8
3
0
Accepted Solution
When I look at the guide, the FOX news channel shows have their scheduled time 1 hour later than what it should be. My brother has another provider and his still shows the usual times on his guide. Does anyone know why this is happening?
Questions
•
TV
208
11
0
I have a bellsouth.net email account. I got a new phone in February and I am unable to sign into my email on my phone. Tried the phone's email app and the Yahoo mail app. I get the following error message: "Something went wrong. We can't complete your request at this time. Try updating your profile
Questions
•
5
0
0
Getting error while upgrading an existing AT&T line from Samsung.com. Error is on AT&T sign in page during checkout. After selecting device and selecting service as AT&T On Samsung.com it askes "Do you have an AT&T account?" "Sign in to Your AT&T Account" After clicking on bu
Questions
•
Wireless
351
18
0
Accepted Solution
Official Solution
I’m currently shopping around for new internet options for my apartment and I have AT&T as a side wireless account. I went into the My AT&T app and went to the section for internet. My apartment does not get fiber, only Internet 100 but I also saw another option called AT&T Internet Air.
Questions
•
Internet
26K
18
0
at&t uverse tv app for firetv broken by your recent app update. Please fix ASAP.
Questions
•
TV
25
7
In October 2023 I agreed to a promotion to trade in two eligible devices from T-Mobile into AT&T for two free iPhone 15 Pros. I shipped the phones in according to the promotion with the pre-paid shipping label and waited the three billing cycles to receive my credit. After not receiving this cre
Questions
•
Wireless
36
7
0
At the end of January, AT&T ran a promotion to trade in your Samsung phone in any condition for an S24. Once I got the new phone, I sent back my S7 and received confirmation that it was received. I waited 3 billing cycles for the credits to be applied and when that didn't happen, I contac
Questions
•
Wireless
1
0
0
I have a bellsouth.net email account. I got a new phone in February and I am unable to sign into my email on my phone. Tried the phone's email app and the Yahoo mail app. I get the following error message: "Something went wrong. We can't complete your request at this time. Try updating your profile
Questions
•
5
0
0
I traded in a device and got the iPhone 14 in September 2022 while on someone else's account. After that, last year, we transferred billing responsibility and I got an account of my own. I got the value plus plan and then I noticed that my trade-in credits (which were equal to the cost of the device
Questions
•
Wireless
6
0
0
Why is my account summary showing CDT at the top and CST on the detailed description of each call? This is a discrepancy in two time zones for the same call and it is on every call. This is probably why I cannot get my comments or my online chat posts to be seen. I am in a time warp.
Questions
•
Wireless
3
0
0
I have a prepaid account (one year promo) that is displaying CDT at top on a call and CST on the breakdown of the numbers and details. I think this is why no one sees my chat or comments when I'm online in social media.
Questions
•
Wireless
6
0
0
Shortly after I start my car (Audi), the volume on my phone goes all the way up. I have to remember every time I exit the vehicle to lower it. It's a major pain! How can I fix this? I even deleted the Audi app, but that didn't work.
Questions
•
Wireless
7
0
0
Accepted Solution
Official Solution
Closed
I received an email from this address: myAT&T <[email scrubbed]>. The text of the email is below. Is it an email actually sent by AT&T? Dear Customer, At AT&T, we prioritize the security of our customers' information and are committed to maintaining transparency in all
Questions
•
1.8K
1
0
Accepted Solution
Official Solution
My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.
Questions
•
Wireless
238
10
0
Accepted Solution
When I look at the guide, the FOX news channel shows have their scheduled time 1 hour later than what it should be. My brother has another provider and his still shows the usual times on his guide. Does anyone know why this is happening?
Questions
•
TV
208
11
0
Accepted Solution
Official Solution
Internet is blocking roblox - how do I change settings to allow?
Questions
•
Internet
206
6
0
Accepted Solution
My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.
Questions
•
Wireless
193
3
0
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.