I recently upgraded a phone in my account at the local AT&T store. I stated that I did not want the AT&T Next Up (SM) option because in a previous upgrade experience (in store as well), it was automatically added without my consent. This time, I made it very, VERY clear that I did not care f

In October 2023 I agreed to a promotion to trade in two eligible devices from T-Mobile into AT&T for two free iPhone 15 Pros. I shipped the phones in according to the promotion with the pre-paid shipping label and waited the three billing cycles to receive my credit. After not receiving this cre

Hi I went to an att store today and didn’t get an account number for my new service

i have an 11pro paid off that's should be unlocked but it says its still on a account(has to be mine) and has to be removed before unlock. Problem is I have 3 other active lines and those 3 phones are only ones I can see, I don't know how to get to this old phone on my account to remove it.

my phone turned off and will not turn back on. Battery was not low, charged works and bill was paid and spouse has a working phone.

I called an ATT representative (Brooke in Ocean Springs) to switch my mom from T-mobile on to my plan on December 21, 2023. I took very careful notes about all details. I do have the time of the call and her number to help trace what happened if need be.. It turns out that most things promised were

We purchased a iPhone 11 in November but decided to go with the iPhone 12 mini instead. We spoke to a customer service rep who said to use to use the return label and said we could use USPS to ship.  We had our mailman scan the box but we were told we didn't need a tracking number.  Now i

I am travelling overseas for an extended period, and my AT&T prepaid SIM has become deactivated as my autopay has apparently failed (I didn't receive any email notification about it). I am absolutely desperate to get my number back; it is my contact number for friends and family, and it is link

My wife and I live in Qatar. We have been using the INTERNATIONAL Day Pass since we arrived almost 10 months ago. Last week (10 Apr) we were no longer able to make any INTERNATIONAL CALLS outgoing to any number (including 1-800 #'s). We can send and receive text messages normally. We can receive INC

love playing games, today is a total free day for me, and it happened to be 'Saturday, a day set out for resting after much activities.  I am having fun playing Motorcycle GP 2021 edition, and F1 2020 as a makeshift for MGP. At the moment, I can't take my time off from the two racing games.&nb

i have an 11pro paid off that's should be unlocked but it says its still on a account(has to be mine) and has to be removed before unlock. Problem is I have 3 other active lines and those 3 phones are only ones I can see, I don't know how to get to this old phone on my account to remove it.

When I picked up my phone upgrade from my local store, (which messed it up the first time, but that’s a whole different debacle) they gave me my shipping box and my shipping label then told me verbatim “Just tape the label to the box and drop it off in the USPS package drop off.” So I did exactly th

I was told I would receive $250 + $50 for switching and only received $150 + $50. Where’s the other $100?

I can log into the app, but when it loads it is just a blank blue screen. I have tried deleting and reinstalling the app, clearing the cache, and restarting my device. Nothing is working. Help!

My home was built in 2017 when one lot was subdivided into 7. After the construction was finished, ATT installed Fiber infrastructure buried in my neighbor's front yard. But only one address of the 7 shows Fiber available in ATTs system. After some digging in my neighbor's yard, I found this infrast

Hi, I am a former at&t customer and got alert from Captital Ones  regarding recent att data breach. They said my information found on darkweb by att data breach. But, I didn't receive emails/letter from AT&T is there another way to check the information on official website?

Got on a chat yesterday about this and the AT&T rep said my info wasn't included in the breach. I have it reported by 2 different reputable sources that it is. The AT&T rep also said that there was nothing that they could do because it was not in the leak. So how do I prove them wrong? I rea

I received an email from this address: myAT&T <[email scrubbed]>. The text of the email is below.  Is it an email actually sent by AT&T? Dear Customer, At AT&T, we prioritize the security of our customers' information and are committed to maintaining transparency in all

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

Internet is blocking roblox - how do I change settings to allow?

My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.