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(366613)
Next up early upgrade trouble

Back in December I did an early upgrade on a device. When I received the new device it came with a shipping label to send out the old one. Somehow it ended up at the wrong AT&T warehouse until MARCH 8. Because it was received after the 30 days im not getting full credit. They said if im able to

Questions

1

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Can't view usage details for January and February

I have not been able to view my usage details for January 2024 and now I can't view usage details for February 2024. I can view current details and all of last year's details. Its just the January billing cycle and the February billing cycle of 2024. It says there is no usage recorded for those mon

Questions

3

0

0

Uverse related apps

The uverse app and any app associated with my u200 channels will not run on any of my iOS devices. The error message says I am not allowed to view this content. I have tried multiple chats with ATT reps and all they will tell me is it’s an app issue. No it is a uverse issue. The apps are not recogni

Questions

66

4

0

Problem viewing certain months usage details

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

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4

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Accepted Solution

Insurance added during upgrade without permission by store employee

This is the second time this had happened where I go to a store, get an phone upgrade on a monthly plan, specifically say no insurance, yet on my next bill I see insurance added. It seems to me that this is something AT&T management is pushing on store employees to do for extra profits but obvi

Questions

976

34

Does Credence Resource Management collect for AT&T

Does Credence Resource Management collect for AT&T bills that are over 3 years old? I’m seriously hoping that I haven’t been scammed out of a large sum of money by them. I would think AT&T would honor the Federal Regulations regarding cellphone bills over 2 years old; however, is it possible

Questions

13

2

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Don’t believe the reward card promises

I just got AT&T for internet in January. I was promised a 250 gift card. I called today sat on hold. The lady finally said she couldn’t help me but that I was number 14 in line for the promo line. 45 mins later they picked up and said do you want a Walmart gift card and hung up. (Edited per communit

Questions

12

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MacBook says it's getting approx. 400 download...

According to all my speed tests (online, via software, via AT&T Smart Home Manager app) my MacBook should be getting approximately 400mb download. However, when I actually download things, I am typically getting about 20kb, which is impossibly slow. Any tips? I've tried all the reboots, cleaned

Questions

14

4

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AT&T Locked Phone Won't Accept AT&T SIM

I have an old Lumia 830 locked to AT&T. I am trying to cut down on screen time, so I want to use this as my daily phone because the Windows Mobile app store is no longer supported. I have an AT&T SIM card from 2022, and when I put it in the phone, it won't accept it and thinks it's from anot

Questions

6

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Unlocking Device - Military Orders

I requested an unlock for my device that’s not paid off. It has been denied both times for not sending in the requested documents. I sent in a copy of my orders both times with my IMEI and phone number. Talking to a customer representative they said it was because my movement was less than 90 days.

Questions

752

14

Be the first to reply

(64)
Next up early upgrade trouble

Back in December I did an early upgrade on a device. When I received the new device it came with a shipping label to send out the old one. Somehow it ended up at the wrong AT&T warehouse until MARCH 8. Because it was received after the 30 days im not getting full credit. They said if im able to

Questions

1

0

0

Can't view usage details for January and February

I have not been able to view my usage details for January 2024 and now I can't view usage details for February 2024. I can view current details and all of last year's details. Its just the January billing cycle and the February billing cycle of 2024. It says there is no usage recorded for those mon

Questions

3

0

0

Problem viewing certain months usage details

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

Questions

4

0

0

AT&T Locked Phone Won't Accept AT&T SIM

I have an old Lumia 830 locked to AT&T. I am trying to cut down on screen time, so I want to use this as my daily phone because the Windows Mobile app store is no longer supported. I have an AT&T SIM card from 2022, and when I put it in the phone, it won't accept it and thinks it's from anot

Questions

6

0

Help please. My iPhone promotion from 4 months ago no longer exists?

TLDR: I'm hoping an honest ATT employee can look back and see the att.com promotion history for the 2022 iPhone SE (3rd gen) 64 gb between now and November 5, 2023. Full story: On November 5, 2023 I purchased an iPhone SE (3rd gen) on att.com. I'm a frugal person and had been using an iPhone 6s f

Questions

8

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Can you forward calls to number that is on an esim?

I have 2 iPhones, one as a business line and one for personal (family and work calls) I want to get an esim for the business line and then forward calls to that number to an answering service/virtual assistant while still receiving texts to both numbers on my personal phone. I am asking and hoping f

Questions

10

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Trending Accepted Solutions

(69)

Accepted Solution

Official Solution

Unlock devise

I have an IPhone which is locked by AT&T , can you help me unlock it please

Questions

418

4

0

Accepted Solution

Official Solution

No internet 75024

Internet has been down since yesterday afternoon in plano. What's the status?

Questions

414

4

0

Accepted Solution

Official Solution

Closed

Horrible customer service

I contacted Directv re their internet tv was told they use Att for internet. I had Att internet installed on January 23. I then contacted Directv re their equipment delivery as it was to be here prior to internet being installed. Directv customer service was horrible . I cancelled the service for b

Questions

297

5

Accepted Solution

2021 AT&T Subscriber Data - Mar 19 2024

I have just got this email from my darkweb monitoring service. "Your personal info was found on the dark web."

Questions

245

11

0

Accepted Solution

Official Solution

Termination

I am on the unlimited starter plan and I brought my own phone. Is there a termination fee if I want to cancel service. I can?t find anywhere on my account that says I?m in a contract with AT&T.

Questions

179

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