Get order status
Did you just order a new device? We've made it easy to check the status of your order!
Total Posts
Total Members
Total Likes
Let us help protect you from unwanted calls, text messages and spam.
Did you just order a new device? We've made it easy to check the status of your order!
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
Back in December I did an early upgrade on a device. When I received the new device it came with a shipping label to send out the old one. Somehow it ended up at the wrong AT&T warehouse until MARCH 8. Because it was received after the 30 days im not getting full credit. They said if im able to
Questions
•
Wireless
1
0
0
I have not been able to view my usage details for January 2024 and now I can't view usage details for February 2024. I can view current details and all of last year's details. Its just the January billing cycle and the February billing cycle of 2024. It says there is no usage recorded for those mon
Questions
•
Wireless
3
0
0
The uverse app and any app associated with my u200 channels will not run on any of my iOS devices. The error message says I am not allowed to view this content. I have tried multiple chats with ATT reps and all they will tell me is it’s an app issue. No it is a uverse issue. The apps are not recogni
Questions
•
TV
66
4
0
Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu
Questions
•
Wireless
4
0
0
Accepted Solution
This is the second time this had happened where I go to a store, get an phone upgrade on a monthly plan, specifically say no insurance, yet on my next bill I see insurance added. It seems to me that this is something AT&T management is pushing on store employees to do for extra profits but obvi
Questions
•
Wireless
976
34
Does Credence Resource Management collect for AT&T bills that are over 3 years old? I’m seriously hoping that I haven’t been scammed out of a large sum of money by them. I would think AT&T would honor the Federal Regulations regarding cellphone bills over 2 years old; however, is it possible
Questions
•
Wireless
13
2
0
I just got AT&T for internet in January. I was promised a 250 gift card. I called today sat on hold. The lady finally said she couldn’t help me but that I was number 14 in line for the promo line. 45 mins later they picked up and said do you want a Walmart gift card and hung up. (Edited per communit
Questions
•
Internet
12
1
0
According to all my speed tests (online, via software, via AT&T Smart Home Manager app) my MacBook should be getting approximately 400mb download. However, when I actually download things, I am typically getting about 20kb, which is impossibly slow. Any tips? I've tried all the reboots, cleaned
Questions
•
Internet
14
4
0
I have an old Lumia 830 locked to AT&T. I am trying to cut down on screen time, so I want to use this as my daily phone because the Windows Mobile app store is no longer supported. I have an AT&T SIM card from 2022, and when I put it in the phone, it won't accept it and thinks it's from anot
Questions
•
Wireless
6
0
I requested an unlock for my device that’s not paid off. It has been denied both times for not sending in the requested documents. I sent in a copy of my orders both times with my IMEI and phone number. Talking to a customer representative they said it was because my movement was less than 90 days.
Questions
•
Wireless
752
14
Back in December I did an early upgrade on a device. When I received the new device it came with a shipping label to send out the old one. Somehow it ended up at the wrong AT&T warehouse until MARCH 8. Because it was received after the 30 days im not getting full credit. They said if im able to
Questions
•
Wireless
1
0
0
I have not been able to view my usage details for January 2024 and now I can't view usage details for February 2024. I can view current details and all of last year's details. Its just the January billing cycle and the February billing cycle of 2024. It says there is no usage recorded for those mon
Questions
•
Wireless
3
0
0
Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu
Questions
•
Wireless
4
0
0
I have an old Lumia 830 locked to AT&T. I am trying to cut down on screen time, so I want to use this as my daily phone because the Windows Mobile app store is no longer supported. I have an AT&T SIM card from 2022, and when I put it in the phone, it won't accept it and thinks it's from anot
Questions
•
Wireless
6
0
TLDR: I'm hoping an honest ATT employee can look back and see the att.com promotion history for the 2022 iPhone SE (3rd gen) 64 gb between now and November 5, 2023. Full story: On November 5, 2023 I purchased an iPhone SE (3rd gen) on att.com. I'm a frugal person and had been using an iPhone 6s f
Questions
•
Wireless
8
0
0
I have 2 iPhones, one as a business line and one for personal (family and work calls) I want to get an esim for the business line and then forward calls to that number to an answering service/virtual assistant while still receiving texts to both numbers on my personal phone. I am asking and hoping f
Questions
•
Wireless
10
0
0
Accepted Solution
Official Solution
I have an IPhone which is locked by AT&T , can you help me unlock it please
Questions
•
Wireless
418
4
0
Accepted Solution
Official Solution
Internet has been down since yesterday afternoon in plano. What's the status?
Questions
•
Internet
414
4
0
Accepted Solution
Official Solution
Closed
I contacted Directv re their internet tv was told they use Att for internet. I had Att internet installed on January 23. I then contacted Directv re their equipment delivery as it was to be here prior to internet being installed. Directv customer service was horrible . I cancelled the service for b
Questions
•
Internet
297
5
Accepted Solution
I have just got this email from my darkweb monitoring service. "Your personal info was found on the dark web."
Questions
•
Clubhouse
245
11
0
Accepted Solution
Official Solution
I am on the unlimited starter plan and I brought my own phone. Is there a termination fee if I want to cancel service. I can?t find anywhere on my account that says I?m in a contract with AT&T.
Questions
•
Wireless
179
2
0
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.