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International Travel Add On

Daughter will be in Europe on a school trip. I want her to be able to purchase the International Travel Add On when she arrives. Instructions say: "Buy the add-on by replying to the text you get from us when you reach your destination." Are there any other steps like passwords or logging into an acc

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15

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Denied return labels within 14 days and lied to

<span;>Hello, <span;>On March 16, we were just supposed to have our internet upgraded to fiber for free, but an AT&T in-home expert came to our home before the technician and scammed us. He said we would get cheaper wireless cell phone service if we switched from T-Mobile, that our b

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2

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Accepted Solution

Intermittent outage TV/Internet often

We stream Hulu Live TV. Often it will say lost connection or each morning when we turn on for first time it will say not connected. We then power off (it's connected wirelessly) then power back on and it comes on. We are so frustrated with this! Also, what's weird is, when we do lose connection, our

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13

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What possible causes are there for an instability in connection from the gateway to a hardwired computer?

I WFH and take calls through my work computer and also use VPN's. A month ago, after experiencing many troubles with connectivity taking calls, 2 settings were changed that I needed to improve my ability to do my job. The SIP ALG was disabled and port 5060 unblocked. This has worked perfectly for a

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20

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How do I stop the robo calls that started right after talking to att when signing up for new service.

They talked to me about ATT cell service told them I had pay as you go with att . They said I could get all these perks if I switch but would have to change numbers . Said no. Right after hanging up the robo calls started and have never stopped second day now . They call local # and just hang up so

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9

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AT&T stole, Reps keep lying

After a week of service outages and a replaced router, I cancelled my account with AT&T over the phone on February 27. This was one day into the new billing cycle, but since service had been out for a week, the representative made explicitly clear that my account would not be charged again for a

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9

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Official Solution

Is there any way to connect a prepaid phone number to your name?

I need for someone to be able to verify my mobile number but, they cannot seem to do so because it is a prepaid account????

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3.1K

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Mark the spot. App

Would be greatly appreciated if AT&T brought it back.

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4

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Poor signal!

Only getting one signal bar on my new iPhone 14 Pro Max. I've tried everything to fix it, to no avail.  Sometimes I lose the signal entirely and it reverts to SOS mode only.  My two-factor authentication codes take way to long to arrive, and sometimes I have to turn the phone off and back

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748

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Unable to receive verification texts, 2FA

as of 10am this morning, iPhone 15 no longer receiving 2FA texts. have reset network settings and texted 'help' and 'on' to desired numbers, but no response.

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12

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Denied return labels within 14 days and lied to

<span;>Hello, <span;>On March 16, we were just supposed to have our internet upgraded to fiber for free, but an AT&T in-home expert came to our home before the technician and scammed us. He said we would get cheaper wireless cell phone service if we switched from T-Mobile, that our b

Questions

2

0

0

Mark the spot. App

Would be greatly appreciated if AT&T brought it back.

Questions

4

0

0

Office 2021 Outlook on a Windows 11 PC will not connect to att.net email account

Upgraded from a Windows 10 PC with MS Office 2021 (Home version) to a new Windows 11 PC with MS Office 2021.   Used the exact same POP settings on the new PC but it will not connect to my .att.net account.  When I add my account it asks for my user name and password for a "pop.mail.y

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3

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I can't access my old sbcglobal email

SOOOO third attempt.... I can't access my old sbcglobal email and have tried everything I could think of. I'm trying again and would love to speak to an agent or something via chat. On my previous posts, the chat wasn't working on my phone so I couldn't get to a solution. Sadly I don't know the pas

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6

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Samsung s23 issue

My s23 phone plays AT&T firefly ringtone intermittently at maximum volume for no apparent reason.  I cannot adjust volume but can change to silent.  

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11

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No internet

Connected to to hotspot from multiple devices- looks like it should be working but we cannover access any site. Confirmed that we are getting IP address from the device. I can connect to the management page of the device. I have factory reset - and have joined via WPS and password. Still not inter

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8

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Trending Accepted Solutions

(62)

Accepted Solution

Official Solution

Billing

Wanting to make payment arrangements to get my service turn back on

Questions

218

2

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Accepted Solution

Official Solution

Return of Gateway

I’m a current customer. I had to have my gateway replaced several months ago. I just realized that I forgot to return the old equipment. If I return it now, can I get the credit for the non return fee on my account?

Questions

130

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Official Solution

GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

Questions

121

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Official Solution

Closed

is there someone I can submit a complaint to? Will it matter?

I purchased a brand new iphone through ATT. Discovered the cable port has never worked (usually use wireless charging, needed to use a cable on a trip). Despite having insurance and AppleCare, I have to pay $150 to get a "new" phone, which arrived today and is actually a rebuilt phone instead of new

Questions

112

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Official Solution

Device Unlock Request for a new fully paid off phone that has never been on the AT&T network.

I recently won a competition AT&T was hosting, and the prize included a new Galaxy S24U. The phone arrived but since this was never activated on the AT&T network the IMEI is not showing up as an AT*T phone when submitting a device unlock request. I have called customer service and went to my

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102

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