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Convert my ACP benefit to another plan

I want to change my plan but I see that my ACP is not applied to the new plan. Please advise if I am loosing my ACP in the new plan or not.

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We can't unlock your device right now. Looks like you recently got a 2-year upgrade for

"But don't worry! You can submit a new unlock request when your 14-day return policy period ends." This has been more than 14 days but no luck. How can i proceed? Thank you

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10

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Unable To Receive MMS Text Messages Via mms.att.net sent via my SMTP provider

I have been successfully receiving MMS Text messages sent to my personal mobile AT&T phone via email to {10 Digit Number}@mms.att.net for years. These are sent through my SMTP mail provider. Since about a week or two ago, I have not able to receive MMS messages at my 10 digit number only from a

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8

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spam

my friends emails are going to spam even though they are in my contacts. Even my own emails to go spam !!

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11

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Requesting explanation for apparent WiFi switch at time of connection

Greetings. As I am configuring my wifi (WhistleBlowerMold (kettle whistle, that is)), I notice that the network named tbd----- is being identified as secured and then abandoned.  I do not have the credential for that network.  It is supposed to be Vivint panel's internal network (Vivint t

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24

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Download / Upload speeds no longer match

Running / paying for AT&T 1G Fiber through the BGW320-505 modem / router. So, I've know about this issue for about a week now.  Found out when trying to upload a large video file and that was taking FOREVER.  Scoured the internet for solutions, tried a bunch and nothing helps, but I

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18

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subaccounts

I'm not able to get security keys to add sub=accounts to eclient... Had get a new storage card ??(harddrive if desktop) and tech wasn't able to clone from original. Now having to add most things anew. My primary sbcglobal.net account was not able to get subaccount keys.  I'm pretty sure that m

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11

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How do I get to the page to start an email.

Just switched from comcast.net to ATT.net because my email was hacked and I was unable to change my password. System said I could not use a Comcast or Xfinity address. Now with ATT I can't start an email to let my friends know I have a new email address.

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Internet air connection to remote building

I have just installed Internet Air to replace poorly performing hard wire. The hard wire came to the house and then another wire went to a separate AirBnB with it's own router.  How do I do this with the new system?  Can I daisy chain extenders the approx 75 feet from the unit to the apar

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Adding work office 365 mailbox to my Yahoo mail mail issues

I have added my work email account to my yahoo mail and never had any issues till now. Every other day I have to sign in back into the email account and after I do that I get a message saying I can't add it at this time but I still get my emails after I sign back in. I need to know if there is a fix

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(60)
How do I get to the page to start an email.

Just switched from comcast.net to ATT.net because my email was hacked and I was unable to change my password. System said I could not use a Comcast or Xfinity address. Now with ATT I can't start an email to let my friends know I have a new email address.

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3

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New Uverse Android App Black Screen

So a new app downloaded for my Android Tablet, Android 13, and I get the program sound but nothing but a black picture. Help!!

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3

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My website is being block by AT&T in a specific region.

I have developed a new website for a client and it is being blocked by AT&T in a specific region (southeastern Wisconsin). How do I get AT&T to recognize it as a legit business and website so that the website won't be blocked. I have tried emailing the Postmaster/abuse email twice (mentione

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3

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ATT Passpoint - connected without internet

My spouse and I both have android phones. We both connect to the same attwifi passpoint. Her connection says connected and she is able to use the internet. However, my connection says "connected without internet" and I am unable to go online. I have reset my phone multiple times with the same outc

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8

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Uverse Fiber Optic TV freeze ups

After weeks of advertising, we allowed AT&T to "upgrade" our service to fiber optic. The internet is VERY fast, and all the TVs were working when the technician left the house. Several hours later, the TV picture froze for a little over a minute, and then came back on after missing that minute o

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7

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Experiencing issues with my AT&T Lumia 950 recognizing the AT&T SIM card. Any suggestions?

Hi everyone, I'm currently facing an issue with my AT&T Lumia 950 where it's not recognizing the AT&T SIM card, despite being unlocked. This problem is particularly puzzling as the SIM card worked perfectly fine on my previous device. When I try to use the phone with the AT&T SIM card in

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Trending Accepted Solutions

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Billing

Wanting to make payment arrangements to get my service turn back on

Questions

164

2

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Accepted Solution

Official Solution

GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

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121

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Accepted Solution

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Return of Gateway

I’m a current customer. I had to have my gateway replaced several months ago. I just realized that I forgot to return the old equipment. If I return it now, can I get the credit for the non return fee on my account?

Questions

118

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Accepted Solution

Official Solution

Device Unlock Request for a new fully paid off phone that has never been on the AT&T network.

I recently won a competition AT&T was hosting, and the prize included a new Galaxy S24U. The phone arrived but since this was never activated on the AT&T network the IMEI is not showing up as an AT*T phone when submitting a device unlock request. I have called customer service and went to my

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101

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Accepted Solution

ASUS Zenfone 9 (ASUS_AI2202) crashes as long as SIM card is inserted.

I have an ASUS Zenfone 9 model ASUS_AI2202. It's been working fine on AT&T since the summer.Recently, possibly just after I upgraded to Android 14, the phone started crashing.It only crashes when the SIM card is inserted.Not a boot loop, but less than a minute after booting or inserting the SIM

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