![FAQ](https://sprcdn-assets.sprinklr.com/485/d59580ca-7cc5-44bf-b695-31118cbe7f78-469984330.png)
Get order status
Did you just order a new device? We've made it easy to check the status of your order!
Total Posts
Total Members
Total Likes
Let us help protect you from unwanted calls, text messages and spam.
Did you just order a new device? We've made it easy to check the status of your order!
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
Was curious if anyone received the $5 outage credit from back in February? I didn’t have service for most of the day and have not received any credit for that disruption.
Questions
•
Wireless
31
3
0
I've downloaded the U-verse app on my firestick. What login do I use? My Wi-Fi login or my acct login that I use to pay my bill? I really don't want to use the billing login.. ugh!
Questions
•
TV
10
5
0
Closed
Dear AT&T Customer Service, I hope this email finds you well. I am writing to express my deep concern and frustration regarding the recent data breach affecting AT&T's systems. It has come to my attention that personal information, including but not limited to Social Security Numbers
Questions
•
Wireless
68
1
0
I would like to keep using my @bellsouth and @att email accounts after closing my u-verse internet service.
Questions
•
Internet
205
8
0
I got a gmail say my phone number transfer complete,and it told me to restart my phone,and I do it but when I turn in back on the signal icon becomes transparent,and I can’t use the eSIM,can’t make a calls or receive calls and text,data.i am using AT&T prepaid and I was activate today
Questions
•
Wireless
16
1
0
It's been almost a month, and I haven't received any visual notifications when I receive a voicemail. I've tried all of the things that I've found online for resetting and such to no avail. I even spent over an hour chatting with CSR who tried to reset things at least 3 times and it still doesn't wo
Questions
•
Wireless
52
10
0
Anyone aware of long distance charges appearing on their wireless bill without their knowledge? I was charged an extra $200 for some call I apparently made to Italy for 43 minutes. I pleaded with customer service that I did not make that call and despite my plea asking for the benefit of the doubt,
Questions
•
Wireless
15
1
0
When entering my address and zip code for iTunes it’s telling me my zip code is incorrect. But my entire address is correct.
Questions
•
Wireless
10
1
0
I have an ATT mobile phone line number and a Samsung S22 Ultra phone. There was damage to the original phone & a claim was filed with the insurance carrier. The replacement phone arrived & we went through the activation process. It appears that the new phone's IMEI didn't get linked t
Questions
•
Wireless
12
1
0
We are currently switching from AT&T to Verizon. my partners phone number switched over fine. Mine claims it transferred but when we went to active the new phone with Verizon it says my phone number is locked and to contact AT&T. I submitted a request online to have the number unlocke
Questions
•
Wireless
15
1
0
Hi, I have 3 main questions I was wondering if you might have an answers to? 1) The time on the Data Usage listing on your AT&T website always shows the time being an hour after the text is received or sent. Is that because of different Time Zones? I live in AZ. 2) My Wife sent a ?TEST? text from he
Questions
•
Wireless
11
0
0
I'm trying to set up a Hurricane Electric IPv6 tunnel using an OPNsense system behind a BGW210-700 RG, but it turns out that despite disabling the packet filter and pretty much every other firewall option in the RG, it drops all incoming 6in4 (IP protocol 41) packets. The logs list the reason as "U
Questions
•
Internet
9
0
0
I have been unable to access my "Calendar full view" for several days. When I click on this option, I get a screen with the message "Your calendar is temporarily unavailable". Prior to getting this message, I had been adding a lot of content to my calendar. I'm not sure if this is what triggered the
Questions
•
9
0
0
I got a text/voice mail with a call back number (844-519-7072) and a pin but it wanted me to call the 800 number...I'm not waiting up to 1 hour 15 mins to talk to someone
Questions
•
6
0
0
So I have tried for weeks and it will not record "So you think you can dance" Even if the show is on air I can't record. This is silly. Why? (BTW: Power cycled 100 times ONE HUNDRED TIMES! so do not ask)
Questions
•
TV
10
0
0
Wife and myself both have 'legacy' email through AT&T (under sbcglobal banner). We no longer have any account through AT&T. Perhaps due to recent security breech, we found ourselves needing to log back in to access mail. However, 2-factor phone numbers for our accounts are no longer accurate
Questions
•
7
0
0
Accepted Solution
Official Solution
I added the International Day Pass today, 4/18, for a trip I am taking on 4/25. Do I need to turn off Roaming now or when I get to my international destination?
Questions
•
Wireless
165
9
0
Accepted Solution
Official Solution
Closed
I am trying to find out who I should speak with about a temporary outdoor cell tower for an event August 23 - August 25 in CT. Our flagship event is Dream Ride and you can find info at: https://dreamride.org/ We get about 10,000 visitors and the event benefits Special Olympics from 41
Questions
•
Internet
130
2
0
Accepted Solution
Twice in just the past couple of years I have received notification from AT&T that my account information has been compromised, and you offer me some kind of Experian service free of charge to be alerted if my account(s) become impacted. This basically shifts the responsibility to me to keep an
Questions
•
Wireless
93
2
0
Accepted Solution
Official Solution
I will like to know the meaning of the marking flags
Questions
•
Internet
84
4
0
Accepted Solution
Closed
I need to file a complaint with corporate. An employee needs to go work for mcdonalds. I want my (Edited per community guidelines)ing money back from a bill i paid and then cancelled 4 days later. They said I would get a refund. Now they say.....oh sorry for you, no refund. Auto payment, been with a
Questions
•
Wireless
64
7
0
Moms give us everything. Let us help you find the perfect gift to say thanks to the mom in your life.
Surprise them with a Mother's Day gift that connect us!
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.