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(367458)
Do I have to use an AT&T gateway with fiber internet?

I am looking to get AT&T fiber internet but I am wondering, am I required to rent and use the AT&T gateway or am I allowed to not rent one and use a different modem/router?

Questions

83

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Insurance coverage

I had insurance coverage and my watch was stolen. I went to make a claim and did not realize the day prior, my husband canceled the insurance, BUT I had insurance when the wearable was stolen. Is the item covered because I had insurance at the time of the theft (through AT&T/Asurion)?

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8

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Horrible Internet service

I have been with ATT Home Internet for a few months and feel like I made the biggest mistake switching over. I am so tired and frustrated with the lack of ATT internet service. My signal drops or pauses every few minutes several times a day. It disconnects everything TV, wifi, etc.  This is b

Questions

2

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unlock old paid off phone

i have an 11pro paid off that's should be unlocked but it says its still on a account(has to be mine) and has to be removed before unlock. Problem is I have 3 other active lines and those 3 phones are only ones I can see, I don't know how to get to this old phone on my account to remove it.

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14

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Is my device covered if it was stolen while I had coverage

My watch was stolen and I had AT&T Protect Advantage when it happened, but my husband just canceled the insurance without me knowing. Will they still cover it since the insurance was in place when it happened? I tried pinging in and calling the bar where I was, but someone clearly shut it down i

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17

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AT & T never gave me the trade-in credit even after the trade-in department confirmed that my trade-in was processed successfully

This whole program is insane. "Mail in your phone and we will give you $1000 credit in three months." What an effing scam! I mailed my phone in back in Jan 2023. It is now January 2024. After multiple calls and hours on the line, I finally got a guy to confirm what I already knew: AT&T received

Questions

84

4

Accepted Solution

Official Solution

Data Breach

What is AT&T doing about the recent data breach, besides claiming it did not come from their network?

Questions

35.1K

69

Phone Booth at Compton and 111st St, LA, CA

We're reaching out to ask if this phone booth is owned by AT&T/PacBell. Located at the intersection of Compton and 111st St in LA, CA, I've attached more information on the phone booth down below. If this is not owned by AT&T, I was hoping if you could point me in the right direction to whom

Questions

7

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Lied to about trade in promotion

So I traded in an iPhone 11 for the iPhone 14, at the time of trading in the iPhone 11 the promotion was 800 in billing credits for the iPhone 11. So I decided to trade the phone in and proceed with the trade in. After two month I receive a promotion card in the mail of 150$ for my iPhone 11 and I’v

Questions

105

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Replace $25 Gift Card

My mom passed away and my dad just moved and we found his SBC Gift Card. It is a $25 Visa Gift Card and we were told that Gift Cards in the state of California do not expire. The card is still on it's original letter and we called the phone number on the letter instructions 1-800-798-4167 and it was

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8

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(52)
Horrible Internet service

I have been with ATT Home Internet for a few months and feel like I made the biggest mistake switching over. I am so tired and frustrated with the lack of ATT internet service. My signal drops or pauses every few minutes several times a day. It disconnects everything TV, wifi, etc.  This is b

Questions

2

0

0

Phone Booth at Compton and 111st St, LA, CA

We're reaching out to ask if this phone booth is owned by AT&T/PacBell. Located at the intersection of Compton and 111st St in LA, CA, I've attached more information on the phone booth down below. If this is not owned by AT&T, I was hoping if you could point me in the right direction to whom

Questions

7

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0

uverse tv app no longer available for download in amazon appstore after latest at&t update. When will you fix it?

at&t uverse tv app for firetv broken by your recent app update. Please fix ASAP.

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8

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Service

ATT has THE WORST customer service and service! You thoughtless folks sent a salesman to my house this morning rather than the technician I desperately need. Seriously what are you thinking, I've had no internet for a week you keep messing up appointments and you've compromised my private data, oh y

Questions

8

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0

Error Message During Data Transfer

I am having an issue when I do the Quick Start Transfer where I get a message"Connection to your other phone was lost. Reset iphone to start setting phone up again." This happened twice now. Both phones are side by side. Went through a fair amountof the process. I think it was after the Siri setup w

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6

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AT&T Turbo hotspot 3

My PlayStation Portable connects to the hotspot fine but it won’t let me do the remote play to connect to my PS5 back home

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7

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Trending Accepted Solutions

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Is this a fraudulent email?

I received an email from this address: myAT&T <[email scrubbed]>. The text of the email is below.  Is it an email actually sent by AT&T? Dear Customer, At AT&T, we prioritize the security of our customers' information and are committed to maintaining transparency in all

Questions

892

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Accepted Solution

Official Solution

I Cancelled ATT service. Do I still need to pay the bill?

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

Questions

230

10

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Official Solution

Unblock Roblox

Internet is blocking roblox - how do I change settings to allow?

Questions

206

6

0

Accepted Solution

When is ATT going to push out the April update?

My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.

Questions

176

3

0

Accepted Solution

Official Solution

iPhone payment

Is there a way to pay just towards your phone cost, and not phone usage.

Questions

159

2

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