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Stuck at at&t service screen after reinstall windows on laptop

I'm installing a new windows for my HP Elitebook 745 G6. To my surprise an AT&T service acreen showed up and ask for a security key. I didn't know anything about this. I get this laptop as a gift and after years of use, I wanted to reinstall the windows, but getting stuck at this screen. What sh

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Unable to connect TV to internet

I have ATT Air, I tried connecting Samsung Smart TV to internet using wi-fi, It says connected to local network but not to the internet, tried using wired connection using ethernet, same thing. other devices such as phones and laptops can connect without any issues. Please help. Thanks

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ATT Fiber and Google Mesh question

I have ATT fiber with the 320 router.  I purchased the Google wifi mesh system that came with 3 hockey puck looking extenders.   setting up was a breeze but im not sure I did it correctly.  The ATT network name is Lang Family WiFi. But the google network name is Lang WiFi.  So when you’re on a phone

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Accepted Solution

Need underground cabling.

Hi, We took a new connection for our new home. they have provided the wiring and stuff so fast. I appreciate it. But they need to connect the main line to provide the internet. for that need some underground work. its been 3 days every call with the customer service say same answer that "technician

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Internet connection delay

Hi, We took a new connection for our new home. they have provided the wiring and stuff so fast. I appreciate it. But they need to connect the main line to provide the internet. for that need some underground work. its been 3 days every call with the customer service say same answer that "technician

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Service

ATT has THE WORST customer service and service! You thoughtless folks sent a salesman to my house this morning rather than the technician I desperately need. Seriously what are you thinking, I've had no internet for a week you keep messing up appointments and you've compromised my private data, oh y

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Devices won't connect after router reboot

Pace 5268 Modem/router. Roku stopped connecting.  Roku troubleshooting was reboot the router.  Did that.  Now a number of simpler devices (Digital picture frame, HP printer, Tailwind Garage door opener) won't connect.  iPads, phones and Roku all connect.  All find the route

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AT&T Limiting download speed - Slowing us way down.

Hello, We have had internet air for a month now. At first, we were consistently over 200 Mbps down load. It was great. Now out internet has slowed considerably. It's to the point where we can't watch tv shows, loading a web page is extremely slow, and I was not able to verify that I was a real pers

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Official Solution

AT&T Internet Air

I’m currently shopping around for new internet options for my apartment and I have AT&T as a side wireless account. I went into the My AT&T app and went to the section for internet. My apartment does not get fiber, only Internet 100 but I also saw another option called AT&T Internet Air.

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Horrible Internet service

I have been with ATT Home Internet for a few months and feel like I made the biggest mistake switching over. I am so tired and frustrated with the lack of ATT internet service. My signal drops or pauses every few minutes several times a day. It disconnects everything TV, wifi, etc.  This is b

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Internet connection delay

Hi, We took a new connection for our new home. they have provided the wiring and stuff so fast. I appreciate it. But they need to connect the main line to provide the internet. for that need some underground work. its been 3 days every call with the customer service say same answer that "technician

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Internet connection keeps dropping, I want to buy my own router

My connection, DSL keeps dropping. I see others have had this problem( before my connection dropped) A tech came out and said the outside wiring was fine. He almost replaced my BGW 210-700 router which has already been replaced about yearly. He tried using different ethernet posts for the Directv an

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Underground Fiber Terminal identification help

My home was built in 2017 when one lot was subdivided into 7. After the construction was finished, ATT installed Fiber infrastructure buried in my neighbor's front yard. But only one address of the 7 shows Fiber available in ATTs system. After some digging in my neighbor's yard, I found this infrast

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Difficulty accessing my account

I have AT&T Internet service and I have DirecTV. On March 30 I got an email stating my account passcode was reset because of the data breach. Well, the email did NOT contain any information on how to change the passcode. In the process of trying to login/reset my password, I've obtained an ema

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Malicious link

Possible malicious links Hi. I'm here checking if these links are malicious. I only clicked on a link for a twitter page and these links showed up. I also wanted to know if cbs[.]gov[.]il is a legit site. Is there a way to check for specific malware in your apps?

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Seeking Advice: Enhancing Image Quality with Remini App?

Hey AT&T Community, I've been experimenting with different apps to improve the quality of some of my older photos, and I recently came across the Remini app. I'm curious to hear if anyone here has experience using it and what their thoughts are. Specifically, I'm interested in knowing: Does Re

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Unblock Roblox

Internet is blocking roblox - how do I change settings to allow?

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Actiontec modem with Internet 25

Can I use my existing Actiontec C2000A modem with Internet 25? It has bonded VDSL2+ capabilities.

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Official Solution

Totally locked out of email

I?ve used the same account for over 20 years and suddenly I?m locked out of my email because I don?t know what my 2 security questions were 24 some years ago.. Call center help desk is totally useless. I don?t see the option for a text temporary password?

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New BGW 320 Gateway: Liftmaster/Chamberlain MyQ not compatible?!?

I set up the BGW320 that AT&T shipped to replace a flakey Arris today and it went amazingly well, copied over my same Wifi name and pw, and all the devices connected with no issues...except one. The Chamberlain/Liftmaster MyQ gateway for our garage door opener consistently says it's offline. &n

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Best Gateway or Modem

I have a Pace 5268AC gateway, and 1,000 Gig fiber. I just changed from U-Verse to Direct Streaming ATT TV. Is this still the best gateway for my streaming TV? Will ATT provide a better replacement? I currently have about 30 devices attached to my network.

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