Account & Billing

Hello, on my premier account there seems to be no way to change my outgoing caller id, it shows company name, need to change to my own name etc…tried calling support constantly getting disconnected by them…can anyone help?

To whom it may concern: We received a phone solicitation from ATT Business sales department on 3/11/24. The very aggressive salesperson pushed us to order an internet back service and device. We declined repeatedly. She said she would send an email for us to read in case we reconsidered. We then

I need to find my local regional account manager for our business's accounts. There are about 6 or 7 accounts total. Every Avenue that we have attempted to this point in getting these issues resolved has been fruitless and I have been attempting to resolve these issues since July of 2023 when I came

I have tried through Internet Explorer, Chrome and Firefox from my work computer, home computer and phone.The interactions all end in error.

There has been a fraudulent activity on my business account which was acknowledged by not one but two customer service agents, however they told me that they can not do anything and I should contact the fraud department, Which puts me on hold for hours and hours, interestingly when the premier accou

We are working through an Aggregator which is working through another layer of service at AT&T.It is slowing response time to issues and complicating billing. We are also paying extra to have this arrangement.How can I locate a 'Direct Channel'?We had been dealing directly with AT&T and our

Hi I have been unable to renew my business POTS copper phone line service contract discount rates, that our company has had for over 40 years running. This past year around june 2023 our account rep was unavailable and unwilling to provide a contract renewal to our company. The bill increased 600% a

I have two parcel of land in El Dorado County in California that we are making a lot line adjustment within. The County has required us to get a letter from every easement holder. There is an easement across our property that is held by AT&T (was originally held by Pacific Bell). We are not prop

My AT&T account that I opened 19months ago is a business account, but I want to switch it to a personal account. I can't find a way to do it on the app or online. The store where I opened my account is closed. What should I do?

Hello, I have three business locations that I would like to end my service with AT&T.

Hello, on my premier account there seems to be no way to change my outgoing caller id, it shows company name, need to change to my own name etc…tried calling support constantly getting disconnected by them…can anyone help?

I have tried through Internet Explorer, Chrome and Firefox from my work computer, home computer and phone.The interactions all end in error.

We are working through an Aggregator which is working through another layer of service at AT&T.It is slowing response time to issues and complicating billing. We are also paying extra to have this arrangement.How can I locate a 'Direct Channel'?We had been dealing directly with AT&T and our

Hi I have been unable to renew my business POTS copper phone line service contract discount rates, that our company has had for over 40 years running. This past year around june 2023 our account rep was unavailable and unwilling to provide a contract renewal to our company. The bill increased 600% a

My AT&T account that I opened 19months ago is a business account, but I want to switch it to a personal account. I can't find a way to do it on the app or online. The store where I opened my account is closed. What should I do?