Wireless Account & Billing

I called the AT&T customer service to update my new AT&T account and the Agent that was helping me told me about the ATT 'Buy One, Get One Free' Promotion for Apple Watch. Her name was "Joy" and she mentioned she had special authorization to give me a deal where I just have to pay installmen

At the end of January, AT&T ran a promotion to trade in your Samsung phone in any condition for an S24. Once I got the new phone, I sent back my S7 and received confirmation that it was received.  I waited 3 billing cycles for the credits to be applied and when that didn't happen, I contac

My dad recently sent back his unopened iphone 14 and after weeks of trying to get confirmation that AT&T received it, they finally told me they did receive it. But now AT&T is saying there wasn't a phone in the returned Apple box and that it had been opened. I know for a fact my dad didn't m

I was on someone else’s plan. We called and removed my line. I now have a separate AT & T account. However, our accounts are still linked under the app. I have called, chatted and tried everything to unlink the accounts and nothing is working.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Twice in just the past couple of years I have received notification from AT&T that my account information has been compromised, and you offer me some kind of Experian service free of charge to be alerted if my account(s) become impacted. This basically shifts the responsibility to me to keep an

My plan includes international calling. While in the Dominican Republic I made a call to the Dominican Republic and was charged $6 for the call.  Customer service chat said the charge was correct because I was in the US when I placed the call.  This despite other calls and texts just befo

I was quoted $160.03/mo over the phone (and sent an email from AT&T), but my bill ended up being $223.54 per month!!!! Who can I send this complaint to?

At the bottom of the Support page, it says: Want to call us? Wireless support: 800.331.0500 or 611 from a mobile device Available 24/7 However, calling the numbers, I am told that I have called them outside their business hours. Have I misunderstood what 24/7 means?

My plan is charging me $143 for my wireless. My bill shows two charges of $75 for on line and $67 for another. However, I only have one cell phone. When I call customer service they tell me this is normal because I have home internet and cable. However, I pay $30 for cable and $37 for internet. Does

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

Looking for an unlimited plan. I am currently a Boost customer

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

Account was closed due to unrelated illness that happened to me, just got back on my feet trying to figure out how to reinstate a closed account. Can anyone help me with this, not much information online.

Jan 19, 2024 - I traded in my eligible, unlocked and in perfect condition iphone 13PRO 256GB with AT&T Value Plus(SM) plan and ATT received my trade in device on Feb 13, 2024. I never missed a payment as they are on auto-pay. When I started the trade in process, I checked my eligibility with the

Twice in just the past couple of years I have received notification from AT&T that my account information has been compromised, and you offer me some kind of Experian service free of charge to be alerted if my account(s) become impacted. This basically shifts the responsibility to me to keep an

I need to file a complaint with corporate. An employee needs to go work for mcdonalds. I want my (Edited per community guidelines)ing money back from a bill i paid and then cancelled 4 days later. They said I would get a refund. Now they say.....oh sorry for you, no refund. Auto payment, been with a