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Rewards

I was told I would receive $250 + $50 for switching and only received $150 + $50. Where’s the other $100?

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Fiber Optic In My Area

Hi we currently have Spectrum internet and it (Edited per community guidelines). We work and live in Moraine, Ohio as we own our business. We were hoping to get Fiber Optic but it is not available in our area. Can you please let me know how we can get it in our area? Thanks,  Beth

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Separating from an Aggregator

Hello, We have about 100 circuits with AT&T. An aggregator that our company is involved with suggested that we switch out our AT&T Circuits and go with a service company they work with - ACC.  It turns out that ACC is a wholesale marketer of AT&T Services. We prefer working with

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Accepted Solution

Does AT&T Send out technicians on billable calls?

Does AT&T Send out technicians on billable calls?We have an installation that is over 90 days old. It was not connected to our Main Distribution Frame in the building we occupy. We would prefer to have AT&T make the extension but our 'Aggregator' is saying that AT&T is refusing to assi

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Official Solution

Data Breach

What is AT&T doing about the recent data breach, besides claiming it did not come from their network?

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BGW320-500

Hi, is BGW320-500 compatible with Bonjour? If yes, how do I turn it on?

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27

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Can you place a shed under fiber line that runs from utility pole to house?

I am wanting to relocate my shed in the backyard. Where I want to place it is under the fiber line that runs overhead from the utility pole to my house. Is it ok. To put a shed under a fiber line and is there a minimum distance that needs to be between the top of the roof of the shed and the fiber l

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16

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Smart Home Manager app blue screen

I can log into the app, but when it loads it is just a blank blue screen. I have tried deleting and reinstalling the app, clearing the cache, and restarting my device. Nothing is working. Help!

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14

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Ped installed inappropriate location

This is not an approved location.  Someone needs to contact me asap to have this moved.

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18

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Passtrhough to a Palo Alto 440

Hi! We were looking to pass our WAN IP to our Palo Alto via our Meraki switch.We seem to be having issues getting all the correct settings to configure it into Passthrough/Bridge but what are all the settings I should look for when switching over to my WAN IP on my BGW320-500?

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(11)
Smart Home Manager app blue screen

I can log into the app, but when it loads it is just a blank blue screen. I have tried deleting and reinstalling the app, clearing the cache, and restarting my device. Nothing is working. Help!

Questions

14

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Accepted Solution

Underground Fiber Terminal identification help

My home was built in 2017 when one lot was subdivided into 7. After the construction was finished, ATT installed Fiber infrastructure buried in my neighbor's front yard. But only one address of the 7 shows Fiber available in ATTs system. After some digging in my neighbor's yard, I found this infrast

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Difficulty accessing my account

I have AT&T Internet service and I have DirecTV. On March 30 I got an email stating my account passcode was reset because of the data breach. Well, the email did NOT contain any information on how to change the passcode. In the process of trying to login/reset my password, I've obtained an ema

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Malicious link

Possible malicious links Hi. I'm here checking if these links are malicious. I only clicked on a link for a twitter page and these links showed up. I also wanted to know if cbs[.]gov[.]il is a legit site. Is there a way to check for specific malware in your apps?

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Seeking Advice: Enhancing Image Quality with Remini App?

Hey AT&T Community, I've been experimenting with different apps to improve the quality of some of my older photos, and I recently came across the Remini app. I'm curious to hear if anyone here has experience using it and what their thoughts are. Specifically, I'm interested in knowing: Does Re

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Att active on community

Can a tenant be denied services in an active on community. This means Att is already installed for the whole complex and each unit has a router and account number attached to it and no other service provider can service this complex because of the type of contract had between the property and Att. T

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Trending Accepted Solutions

(18)

Accepted Solution

Official Solution

Unblock Roblox

Internet is blocking roblox - how do I change settings to allow?

Questions

204

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Accepted Solution

Official Solution

Actiontec modem with Internet 25

Can I use my existing Actiontec C2000A modem with Internet 25? It has bonded VDSL2+ capabilities.

Questions

59

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Accepted Solution

Official Solution

Totally locked out of email

I?ve used the same account for over 20 years and suddenly I?m locked out of my email because I don?t know what my 2 security questions were 24 some years ago.. Call center help desk is totally useless. I don?t see the option for a text temporary password?

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46

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Accepted Solution

New BGW 320 Gateway: Liftmaster/Chamberlain MyQ not compatible?!?

I set up the BGW320 that AT&T shipped to replace a flakey Arris today and it went amazingly well, copied over my same Wifi name and pw, and all the devices connected with no issues...except one. The Chamberlain/Liftmaster MyQ gateway for our garage door opener consistently says it's offline. &n

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40

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Accepted Solution

Best Gateway or Modem

I have a Pace 5268AC gateway, and 1,000 Gig fiber. I just changed from U-Verse to Direct Streaming ATT TV. Is this still the best gateway for my streaming TV? Will ATT provide a better replacement? I currently have about 30 devices attached to my network.

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